Senior IT Infrastructure Specialist

The Senior IT infrastructure specialist is a core position that blends technical depth with strategic leadership. This role is responsible for constructing, maintaining, and protecting the organization's technological backbone. Beyond ensuring the stability of physical facilities and digital networks, the position is tasked with leading the IT department toward automation and ensuring that local operations remain in high alignment with the global strategies of the Taiwan Headquarters., Infrastructure Assessment & Strategy:

• Conduct a comprehensive audit and review of the existing IT infrastructure - including Data Center facilities, Servers, Storage, Backup systems, Networking, Telecommunications, Monitoring tools, and Antivirus/Security frameworks.
• Gap Analysis: Identify pain points, bottlenecks, and vulnerabilities within the current environment.
• Technology Evaluation: Research and evaluate cutting-edge IT technologies and market trends (such as AI-driven operations, Hybrid-Cloud, or SD-WAN) to address identified issues.
• Strategic Roadmap: Develop and present a comprehensive improvement proposal, outlining scalable solutions to enhance system reliability, performance, and security.

Reporting & Performance Monitoring:

• Project Progress Tracking: Submit a detailed weekly report summarizing the status of all active infrastructure projects (e.g., Office expansions, Server upgrades, AI integration). Highlight key milestones achieved, upcoming deadlines, and potential risks or blockers.
• IT Service Level Agreement (SLA) Monitoring: Provide a comprehensive overview of performance metrics across all IT Services. This includes system uptime, network availability, and incident response/resolution times, ensuring all services meet or exceed the agreed-upon SLAs weekly.
• Workload Allocation: Document and analyze the distribution of man-hours weekly.

Infrastructure Management & Operations:

• Define and manage the IT budget, ensuring cost-effective use of resources and alignment with strategic priorities.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, telecom, storage, cyber security and hardware.
• Ensure high availability, reliability, and scalability of IT systems to support business operations.
• Implement best practices for IT operations management, including monitoring, incident management, and disaster recovery.
• Coordinate with business units to understand their needs and deliver IT solutions that enhance productivity and efficiency.
• Provide advanced technical support and troubleshooting for complex issues escalated from the IT team.
• Participate in an on-call rotation, including occasional weekend support (typically 1-2 times per month), to ensure system availability and timely issue resolution. Compensatory time off is provided.

Security & Compliance:

• Develop and enforce IT security policies and procedures to protect the organization from cyber threats and data breaches.
• Ensure compliance with relevant regulations, standards, and best practices in cybersecurity and data protection.

Project & Vendor Management:

• Oversee the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
• Utilize project management methodologies to manage project lifecycles and deliverables.
• Coordinate with stakeholders to ensure alignment of project objectives and successful implementation of IT solutions.
• Manage relationships with external vendors, service providers, and consultants to ensure quality delivery of IT services and solutions.
• Evaluate vendor proposals, negotiate contracts, and monitor vendor performance against SLAs and contractual obligations.

Do you have experience in Team management?, Do you have a Bachelor's degree?, * In-depth understanding of infrastructure specialist, including networks, servers, storage, and cloud technologies.

• Enterprise Infrastructure: Deep understanding of server-side architecture, including Windows Server (2016 through 2025), Active Directory (AD), Group Policy Objects (GPOs), and DNS/DHCP.
• Virtualization & Storage: Extensive knowledge of VMware vSphere or Microsoft Hyper-V, and high-performance storage solutions (SAN/NAS) including RAID configurations (e.g., Supreme RAID).
• Network Security: Strong grasp of enterprise firewall architectures (Fortinet/Palo Alto), VPN protocols, VLAN segmentation, and SD-WAN.
• AI & Automation Trends: Familiarity with the latest IT market trends, specifically AIOps, predictive maintenance, and AI automation frameworks (like n8n or Power Automate).
• Facilities Management: Knowledge of data center standards, including Precision Air Conditioning (PAC), UPS power redundancy, and fire suppression requirements.
• Strong knowledge of IT security principles, practices, and technologies.
• Familiarity with regulatory requirements and industry standards relevant to IT.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Effective communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to make data-driven decisions and provide actionable insights.
• Strategic thinking with a focus on long-term objectives., * A minimum of 6+ years of experience in IT infrastructure specialist, with a proven track record of leading and managing IT teams and projects.
• Bachelor's degree (or equivalent) in computer science or related field.
• Demonstrated experience in developing and implementing IT strategies.
• Experience with IT security and compliance management.
• Successful track record of managing large-scale IT projects., * Certifications (preferred but not required): PMP (Project Management Professional), CCNA, CISSP (Certified Information Systems Security Professional).
• Experience working in a global organization with HQ alignment.
• Hands-on experience with hybrid-cloud environments (AWS, Azure, or GCP).
• Exposure to AIOps, automation tools (e.g., Power Automate, n8n), or infrastructure-as-code.
• Experience with data center operations and facilities management.
• Background in IT infrastructure modernization or digital transformation.
• Vendor management, budgeting, and cost optimization experience.
• Familiarity with compliance frameworks (e.g., ISO 27001, SOC 2). Experience mentoring or leading technical teams.

Working Conditions:

• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
• Ability to lift up to 50 pounds for short periods of time "with assistant if required".

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, $86,000 to $108,000 annually is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).