IT Escalation Technician

Do you have experience in Windows Server administration?, The Escalations Technician provides advanced support for server troubleshooting, configuration, and installation, resolving complex technical issues for customers and internal teams. This role requires expertise in server infrastructure, networking practices, and troubleshooting for both small and large-scale environments. When not engaged in installations or projects, the technician will assist with service requests and helpdesk support. Please note: This is NOT an entry-level position. Candidates must have prior professional experience in networking, server administration, and troubleshooting complex IT environments. This role requires a strong technical foundation, critical problem-solving skills, and the ability to work independently in high-stakes situations. Success in this position demands strong problem-solving skills, adaptability to diverse technical scenarios, and excellent customer service, ensuring a positive experience in every interaction.

QUALIFIED CANDIDATES WILL POSSES:

• This is not an entry-level role - candidates must have prior hands-on experience in IT support, networking, and server administration.

• Two-Year degree in a relative field and/or equivalent work experience. MCSA/SE Preferred

• Two or more years' professional experience on firewalls, switches, routing, VLAN, VPN, etc.

• Strong understanding of Windows desktop and Windows Server operating systems

• Ability to perform complete teardown and rebuild of server and network environments in emergency and non-emergency situations

• Ability to multitask while maintaining attention to detail

• Solid critical thinking, problem solving and troubleshooting skillset

• Capacity to maintain a positive, professional and friendly attitude

• Clear verbal and written communication skills

• Accept escalations and special projects as assigned, including difficult to solve issues

• Install and configure servers and networking equipment remotely or onsite, as needed

• Capability to work independently or with little supervision

• Strong time management skills

• Utilize various software tools, CRM and RMM software, and calls to 3rd party technical support to resolve customer issues

• Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Cell phone reimbursement
• Profit sharing, Paid Time Off

• Paid Overtime

• Medical, Dental and Vision Insurance

• Matching 401k

• Holiday Pay

• Annual Profit Sharing

• Cell Phone Reimbursement

Job Type: Full-time

Pay: $56,000.00 - $62,000.00 per year, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Erickson Technologies has been providing technology solutions, practice workflow and excellent customer support for over 750 dental offices in the Midwest and Nationwide for over 35 years. We are looking for motivated, passionate and capable individuals to join the team-oriented technician group at our Eagan, Minnesota office.