IT Support Specialist (Bilingual Mandarin)

Position Summary: The Logistics IT Support/Specialist is responsible for supporting daily system operations, user support tickets, logistics business applications, and billing service-related processes. This role serves as a bridge between U.S. business users, internal IT teams, and overseas development teams to troubleshoot production issues, clarify business impact, coordinate follow-up actions, and support continuous improvement of operational workflows. This is not a pure desktop support role; it requires strong business application support, logistics process understanding, communication, documentation, and issue-management skills., * Handle daily support tickets from internal users related to logistics systems, including operational issues, billing questions, data issues, system access, workflow errors, and user inquiries.

• Monitor incoming tickets, classify issue types, determine urgency, and ensure timely resolution or proper escalation.
• Communicate clearly with local and overseas business users to collect issue details, confirm expected behavior, and provide status updates until closure.
• Identify recurring support issues and help create documentation or process improvements to reduce repeated tickets.
• Support billing service-related projects, including issue tracking, data validation, system behavior checking, user communication, and stakeholder coordination.
• Work with operations, accounting, billing, and IT teams to troubleshoot billing-related system issues and follow up on new billing service requirements.
• Assist in documenting billing logic, system rules, user cases, project status, open issues, and action items.
• Coordinate with relevant teams to ensure billing service issues are properly prioritized, investigated, and resolved.

Do you have a High school diploma or GED?, * High School Diploma or Equivalent

• Bilingual in English / Mandarin
• Strong communication skills and ability to multitask
• Basic understanding Microsoft office applications (Outlook, Word, Excel, etc..), * Microsoft Office: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide.