ITS Tier 2 Support Technician Classroom + Mil Support

Ops Tech Alliance (OTA) is seeking ITS Tier 2 Support Technicians (Classroom + MIL Support) to support the Defense Language Institute Foreign Language Center (DLIFLC) at the Presidio of Monterey, CA. This role provides hands-on troubleshooting and assistance with classroom equipment used by military language students., * Troubleshoot and assist with classroom equipment; image and repair classroom devices.

• Simulate or recreate user problems to resolve operating difficulties.
• Perform all Tier 2 duties including OS, account, software, and hardware support.
• Interact with Undergraduate Education (UGE), helpdesk staff, DevOps, and the Network team to restore service and identify core problems.
• Document, track, and monitor problems to ensure timely resolution.
• Deploy macOS, Windows, and iOS images to devices.

Do you have experience in macOS?, * AA/AS in a related discipline from an accredited college or university, OR 3+ years of related experience in lieu of degree.

• Active IAT Level II certification (one of: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP) plus applicable CE/OS certification.
• Working knowledge of macOS, Windows, iOS, and Active Directory.
• Active Secret clearance.
• U.S. Citizenship; ability to obtain and maintain a Common Access Card (CAC).

Desired Qualifications

• Apple Certified Mac Technician (ACMT) or Windows certification.
• Prior classroom or end-user training environment IT support experience.
• Familiarity with Jamf Pro and Microsoft SCCM.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Competitive Pay
• Paid Time Off
• Tuition Assistance
• Medical, Prescription, Dental & Vision Coverage
• Life Insurance
• Work-life Balance

Our employees have achieved incredible things working on some of the most important technology and security projects in locations around the world to safeguard national security. We focus on hiring top talent and we want you to join our team.

Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to bridge the gap between operations and technology to enable mission success. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).