Information Technology Support Engineer - 2nd / 3rd Line

What you'll be doing:* Resolving escalated hardware, software & network issues* Supporting Windows and/or Linux server environments* Troubleshooting infrastructure & performance issues* Acting as a senior escalation point within the Service Desk* Contributing to service improvement and documentation

About you: Proven 2nd or 3rd Line support experience Strong infrastructure troubleshooting skills Windows and/or Linux server exposure Experience with ITSM/ticketing tools (ManageEngine ServiceDesk Plus would be a bonus) Organised, solutions-focused approach with ability to manage multiple priorities and work well independently as well as a team Bonus points for if you have MCP, Comp TIA Network+, Microsoft 365, Entra, Exchange, PowerShell or ITIL certifications. It would be great if you also had some knowledge of scripting or automation (PowerShell) This role is ideal for: A solid 2nd Line Engineer ready for more 3rd Line exposure A 3rd Line Engineer who enjoys hands-on support Someone who wants to join a structured, growing financial services environment London or Sheffield 7-Month FTC Must have right to work in the UK

Are you a technically strong IT Support Engineer who enjoys solving complex problems rather than just resetting passwords? PinkWorm Recruitment is partnering with a established, well respected and growing financial services group investing heavily in its in-house IT Service Desk function.