Application Support Analyst

CORE ASSET LTD
Newcastle upon Tyne, United Kingdom
25 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Newcastle upon Tyne, United Kingdom

Tech stack

Microsoft Windows
Applications Architecture
JIRA
Azure
Relational Databases
Linux
Monitoring of Systems
Issue Tracking Systems
Microsoft SQL Server
Prometheus
Grafana
Reliability of Systems
GIT
Containerization
Kubernetes
Bitbucket
Control M

Job description

Our client, a fast-growing technology-driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team.

This role offers the opportunity to work in a fast-paced, collaborative environment, providing critical application and infrastructure support to ensure operational resilience and business continuity. You will interact closely with both technical teams and business stakeholders, helping to resolve complex incidents and drive continuous improvement., * Identify recurring issues, perform root cause analysis, and coordinate resolutions with development and quantitative teams.

  • Lead daily incident review calls and maintain clear communication across technical and business teams.
  • Support change and release activities, ensuring adherence to change management processes and post-change reviews.
  • Contribute to improving operational efficiency, reliability, and system resilience., At Core-Asset, we're committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

Requirements

Do you have experience in Windows?, * Experience in a global application support or technical operations role, ideally within financial services.

  • Strong communication skills with experience engaging business stakeholders, end users, and technical teams.
  • Familiarity with ITIL frameworks or similar structured support methodologies.
  • Proficiency in application architecture, relational databases (SQL Server), monitoring tools (Grafana, Prometheus), scheduling tools (Control-M), and operating systems (Windows/Linux).
  • Knowledge of cloud platforms (Azure), container technologies (Kubernetes), and version/issue tracking tools (JIRA, Git, Bitbucket).
  • First class degree holder within a related field.

Benefits & conditions

  • A highly competitive salary
  • Wider Benefits package

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