ICT Engineer/Manager

The ICT Engineer / IT Manager is responsible for the day-to-day operation, security, and development of the School's IT systems and infrastructure. This role combines hands-on technical support with strategic input to ensure technology effectively supports teaching, learning, and business operations.

The postholder will deliver reliable IT services, maintain a secure and compliant environment, and contribute to the School's digital strategy., 1. IT Service Delivery & Support

• Provide 1st-3rd line technical support to staff and students
• Manage and prioritise incidents and requests through a structured support process
• Maintain high levels of customer service and clear communication
• Support classroom technology, including AV systems and interactive displays
• Provide occasional training to staff on core systems and tools

2. Infrastructure & Systems Management

• Administer and maintain core systems including:
• Microsoft 365 / Google Workspace
• Identity management (Entra ID / Active Directory)
• Servers (on-premise and/or cloud)
• Network infrastructure (wired & wireless)
• Manage endpoint devices (Windows, macOS, iOS/Android) including patching and updates
• Maintain documentation of systems and configurations

3. Cyber Security, Safeguarding & Compliance

• Ensure systems meet cybersecurity best practice (e.g. Cyber Essentials)
• Manage endpoint protection, monitoring, and vulnerability remediation
• Support safeguarding requirements including filtering and monitoring systems
• Assist with GDPR compliance including data protection and retention policies, specific
• Co-owner of GDPR compliance relating to CCTV with Data protection officer
• Maintain backup and disaster recovery processes

4. Projects & Continuous Improvement

• Deliver IT projects (e.g. infrastructure upgrades, cloud migration, system rollouts)
• Work with the Bursar and Senior Leadership Team to develop an IT roadmap
• Identify opportunities to improve efficiency, reliability, and user experience
• Contribute to updating of IT and wider school policies

5. Supplier & Asset Management

• Liaise with external IT providers, vendors, and support partners
• Support procurement and lifecycle management of IT equipment
• Maintain accurate asset registers and licensing records

6. School Operations Support

• Provide technical support for school events where required (e.g. AV setup)
• Ensure IT systems support both academic and administrative functions effectively
• Line management of apprentice

Do you have experience in macOS?, Essential Skills & Experience

• Experience in an IT support or infrastructure role (typically 2-5+ years)
• Strong knowledge of:
• Microsoft 365 and/or Google Workspace
• Windows Server and/or cloud platforms (Azure)
• Networking fundamentals (TCP/IP, switching, wireless)
• Experience supporting end users in a customer-facing environment
• Ability to troubleshoot technical issues independently
• Good organisational and prioritisation skills

Desirable

• Experience working in an education environment
• Knowledge of MIS systems (e.g. SIMS, iSAMS, Arbor)
• Experience with device management tools (e.g. Intune, JAMF)
• Awareness of cybersecurity frameworks and best practice
• Relevant certifications (e.g. Microsoft, CompTIA, Cisco)

Personal Attributes

• Proactive and solution-focused approach
• Strong communication skills across technical and non-technical audiences
• High level of integrity, discretion, and professionalism
• Flexible, reliable, and able to manage competing priorities

• 30 days annual leave + bank holidays
• Pension scheme
• Professional development and training support

Safeguarding & Compliance:

• Adhere to the School's Code of Conduct & Policies and uphold the brand values and integrity at all times.
• Ability to motivate, manage and interact well as part of a team.
• Occasionally support school events outside of normal working hours e.g. school open days.
• Post holder must complete child protection screening appropriate to the post, including checks with past employers, social media checks and a full DBS application.
• Adhere to protocol and respect confidentiality in all matters, protecting any data in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018.
• Support a safe and secure digital environment for pupils and staff, * Full-time role (typically Monday-Friday, 8:00-16:30 or similar)
• Occasional out-of-hours work required (e.g. maintenance or events)
• Any regular on-call expectations will be agreed in advance and supported through time off in lieu (TOIL)

Contract Duration:

This is a Fixed Term position for 6 to 12 months.

Pay: £29,173.00-£35,562.00 per year