Business Change Technician

As a Business Change Technician, you'll have a key role in shaping technical solutions that meet our credit risk business requirements. You'll also develop and implement code inline with industry standards on our risk behavioural systems to deliver business outcomes.

You'll be part of our close working Systems team, working alongside engineers with a range of experience.

The role is within our Risk Function which is responsible for managing Nationwide's financial risk controls. This role is within the Credit Risk Systems team, who are responsible for developing and maintaining our latest generation of decision systems that will underpin all our consumer credit risk business strategies that manage how we lend to both new and existing members.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, London, Northampton or Bournemouth offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you'll be doing

Working across both our secured and unsecured lending products you will be responsible for designing solutions that achieve our business stakeholder's objectives where you will then build and test code using our specialised software and tools on our Fair Isaacs TRIAD and Decision Modeler Platform before overseeing the live deployment. You'll do this by adhering to our robust change and control framework and our agile methodology.

You will also be part of a team that develops and maintains our systems and coordinate both internal and third-party technical queries and live incidents through to an agreed resolution.

Throughout all of this, you will be developing and building both your technical and stakeholder, Please note that should you be successful in securing this role, the job title on our internal systems will be Risk Analyst.

Do you have experience in SQL?, At minimum you'll:

• Have a strong interest and some experience in coding languages, such as Java, C# or SQL
• Have an analytical mind, an excellent eye for detail with a methodical approach and a background of working in a structured way
• Be numerate and technically minded with strong PC skills and a desire to learn how to write clear, accurate and robust code to defined standards
• Comfortable in challenging and feeding back on requirements to non-technical colleagues
• Have good verbal and written skills, comfortable with discussions both on a business and a technical level

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.