IT Support Specialist

This is a remote position. As an IT Support Specialist, you will provide company-wide virtual and in-person technical assistance regarding computer systems, software and peripherals throughout the organization. This includes evaluating the user's request, quickly determining the appropriate resolution/escalation, communicating the resolution/escalation to the user, and fully documenting the process from the inception through closure and subsequent follow-up as consistent support service level standards. Duties:

• Provide and allocate necessary access to multiple software applications or folders for end-users utilizing admin tools and solutions provided.

• Create detailed documentation for IT, both internal and external facing regarding technical how-to's/troubleshooting processes and workflows.

• Answer questions, provide end-user training, and resolve problems via telephone and email, primarily utilizing remote support software and tools.

• Installs and sustains hardware and software at industry standards.

• Ensures seamless inter connectivity of diverse systems.

• Develops and maintains documentation of procedures, installation sequences, standards, configurations and settings.

• Strong troubleshooting skills in software applications including Microsoft Office Suite and enterprise tools like Microsoft Windows Server and Active Directory.

• Proven experience providing technical support in a help desk or desktop support environment with excellent customer service skills.

• Ability to analyze technical issues quickly and communicate solutions clearly to users of varying technical backgrounds.

• Excellent communication skills to collaborate with team members effectively and assist end-users confidently.

• Solid understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network administration tools.

• Hands-on experience managing computer hardware components and operating systems including Windows (Windows 10/11) and Apple IOS.

• Familiarity with IT management tools.

• Dental insurance

• Professional development assistance

• Employee discount

• Health savings account

• Health insurance

• Vision insurance

• Paid time off

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