SENIOR PROGRAMMER ANALYST

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS) is recruiting for two (2) IT Project Specialist, to function as Senior Programmer Analysts, who will:

• Work with ITS staff (managers, Senior Programmers, Support Staff, Product Managers) to plan program code implementation, enhancements and changes to the IVRS systems.
• Conduct research, develop advanced technology solutions, and provide solutions throughout the entire lifecycle of the IVRS applications.
• Perform complex information technology project work on the IVRS Management system that delivers usable software and technology solutions using automated voice software.
• Oversee, plan, manage and coordinate complex projects from initiation to completion, including defining project scope, creating and updating projects plans and work breakdown structures, scheduling project deliverables, goals and milestones.
• Identify and manage IT project risk, determine resource needs, obtain signoff on project deliverables, use experience IVRS NICE CXOne or similar platform.
• Provide day-to-day oversight and leadership of various software development lifecycles including design, coding, testing, implementation and maintenance of the legacy IVRS infrastructure.
• Contribute to functional design, prepare documents for the general design solution that meets the system security requirements and build and deploy applications using the Web Based application tools and IVRS Telephony build in tools; conduct User Acceptance Testing (UAT) and documentation of test cases.
• Perform software unit integration and acceptance testing, design reports, audit trails/logs and security mechanisms to ensure proper and safe operations using available tools such as but not limited to: Oracle, SQL, XML, .NET. Hours/Shift: 9am-5pm IT PROJECT SPECIALIST - 95710

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. Education and/or experience which is equivalent to "1", "2", or "3" above. Preferred Skills

• NICE CXone certifications (Admin or related). - Experience with CXone modules (WFM, QM, Analytics). - Familiarity with cloud platforms (AWS, Azure). - Experience supporting omnichannel environments. - Knowledge of scripting (basic Studio or similar tools). Public Service Loan Forgiveness

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