QA & IT Specialist

• Serve as the first line of support for all office and employee IT issues, including laptops (Mac and PC), peripherals, VPN, SSO, email, and core SaaS tools
• Own the health of office infrastructure: Wi-Fi, networking, conference room AV (TVs, video conferencing), printers, and the Joan room-booking system
• Onboard employees: provisioning laptops, accounts, and access; recovering equipment and revoking access when people leave
• Maintain an accurate inventory of hardware, licenses, and office tech assets
• Triage tickets, document recurring issues, and build runbooks so common problems get faster to resolve over time
• Partner with DevOps team on IT projects, including security hygiene, MDM rollouts, vendor management, and office buildouts

QA - When there's no current IT needs, you'll be an active contributor to Clair's QA team. We expect this to account for 75% of your day-to-day.

• Contribute to manual testing efforts within active sprints
• Contribute to Clair's test automation suite
• Integration and E2E testing to validate complete business workflows from start to finish, replicating exactly how a user interacts with the entire Clair stack and partner apps
• Document new findings, bugs, and edge cases across user flows
• Collaborate with Development, Design, Product, and Data to gather requirements and confirm functional and internal design specs
• Partner with developers and support to resolve defects and environment issues
• Write and execute test cases following the STLC with a solid grasp of the SDLC
• Execute end-to-end testing of the application and interpret results
• Assist the support team with issue investigation and propose plans of action
• Attend daily standups, planning meetings, and contribute documentation as needed

Do you have experience in macOS?, You don't need to check every box below. We're looking for strength in either IT or QA as your foundation, with willingness to grow into the other side., * 2-3 years of hands-on troubleshooting instincts and comfort working directly with end users

• 1-2 years of strong written communication and a habit of documenting your work
• Comfort with macOS and Windows laptops at a user-support level
• 2-3 years of either office IT (networking, SaaS admin, AV) or software QA (manual testing, bug reporting, test cases)
• Experience working in a fast-moving team environment, ideally a startup

Helpful on the IT side

• Prior IT support, helpdesk, or office-IT experience
• Familiarity with Google Workspace, Slack, identity/SSO (Okta or similar), and MDM tools (Kandji, Jamf, Intune, or equivalent)
• Basic networking knowledge (DHCP, DNS, VPN, Wi-Fi troubleshooting)
• Experience with conference room AV and room-booking systems like Joan

Helpful on the QA side

• Prior QA or software testing experience for mobile or web applications
• Familiarity with QA methodologies and the SDLC/STLC
• Exposure to tools like Postman, Selenium, Cypress, Browserstack, Linear
• Some programming exposure (JavaScript, SQL, PHP/Laravel, or similar)
• General SQL fluency (we use PostgreSQL and Snowflake), * Security-minded background (endpoint hardening, phishing response, least-privilege access)
• Experience testing financial systems with a sound understanding of the industry
• Experience with test automation frameworks and converting manual test cases to automated suites
• Experience in object-oriented programming languages (PHP, Python, Ruby, C++/C#, JavaScript)
• Experience with CI/CD tooling (Jenkins, Cucumber/Gherkin, GitHub Actions)

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, Compensation: The annual base salary for this role is $138,000. The actual base pay within this range depends on many factors, such as education, skills and experience. Base pay is only one part of Clair's competitive total compensation package which includes benefits, perks and equity. The base pay range is subject to change and may be modified in the future., Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:
• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance, Compensation Range: $138K

At Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.