Telecommunications Engineer Specialist

The Telecommunications Engineer Specialist (VOIP) provides Tier III engineering support for the design, implementation, and sustainment of secure Voice over IP (VOIP) and Unified Communications (UC) systems. This role ensures highly available, secure, and compliant voice and collaboration services across classified and unclassified environments within the DISA Enterprise Voice and Video Services (EVVS) framework., Engineering & Operations

• Design, deploy, and maintain enterprise VOIP and UC systems
• Provide Tier III support for voice, video, and collaboration services
• Integrate VOIP systems with CUCM, CUC, Expressway/CUBE, SBCs, and SIP trunks
• Support operations across NIPRNet, SIPRNet, and JWICS environments
• Perform system monitoring, upgrades, and capacity planning

Cybersecurity & Compliance

• Implement DISA STIGs and RMF controls
• Support ATO requirements, SSPs, SARs, and POA&Ms
• Apply Zero Trust principles to voice infrastructure
• Ensure Section 508 compliance and IPv6 readiness

Emergency Communications

• Administer Cisco Emergency Responder (CER)
• Ensure compliance with Kari's Law and RAY BAUM'S Act
• Support COOP and disaster recovery planning

Documentation & Coordination

• Maintain technical documentation and system diagrams
• Coordinate with DISA and vendors for system updates
• Support ITIL-based change and incident management processes

• Bachelor's degree in a related field or equivalent experience
• 5+ years of enterprise VOIP/UC experience (Tier III level)
• Strong experience with Cisco CUCM and UC ecosystem
• Knowledge of SIP, H.323, MGCP, RTP/SRTP, SCCP, and QoS
• Ability to obtain/maintain Secret clearance (TS/SCI preferred for some environments)

Required Certifications

• IAT Level II (Security+ CE, CASP+ CE, or equivalent)
• Cisco CCNP Collaboration

Preferred Qualifications

• Experience with DISA EVVS environments
• Background supporting federal, audit, or law enforcement missions
• Experience with STIGs, CER, and E911 compliance
• Familiarity with Webex for Government or Teams GCC High
• SIEM tools (Splunk preferred) and IPv6 implementation

Preferred Certifications

• CCIE Collaboration
• ITIL Foundation
• CISSP
• CASP+ CE

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