Retail Web & App Support Analyst - SOA 26

We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience. This position requires weekend availability (Saturday and Sunday) along with three additional weekdays., * Monitor website and application performance, including traffic, errors, and user activity

• Identify, troubleshoot, and escalate technical or operational issues as needed
• Triage and manage incident tickets based on severity and business impact
• Document issues clearly, including reproduction steps, screenshots, and timestamps
• Collaborate with IT, engineering, and business teams to resolve issues efficiently
• Track incidents through resolution and provide regular status updates
• Analyze basic performance metrics such as conversion rates and error rates
• Identify trends and provide actionable insights for improvement
• Execute test cases for new features and validate functionality across platforms
• Perform testing on desktop, mobile, and application environments
• Log, track, and follow up on defects until closure
• Maintain documentation for processes, workflows, and system updates
• Ensure data accuracy, system stability, and reliability
• Support ongoing digital initiatives and assist senior team members as needed, Job Title: Retail Web & App Support Analyst Location: Bolingbrook, IL 60440 Duration: 6 Months (Contract) Work Schedule, 5 days per week, including Saturday and Sunday Weeke…

• Bachelor's degree or equivalent practical experience in a relevant field
• 2+ years of experience in digital operations, eCommerce, or technical support roles
• Strong analytical, troubleshooting, and problem-solving skills
• Basic understanding of website functionality, mobile applications, and user experience principles
• Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred
• Excellent communication, documentation, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment