IT Helpdesk Technician

We are seeking a skilled and customer-focused IT Helpdesk Technician to provide technical support and assistance to end users. In this role, you will troubleshoot hardware and software issues, resolve technical problems, and ensure smooth day-to-day IT operations. Key Responsibilities Provide first-level technical support to users via phone, email, or chat Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain computer systems and applications Manage user accounts, passwords, and access permissions Document issues, solutions, and support activities Escalate complex problems to higher-level IT support when necessary Maintain and update IT systems and equipment Ensure security and data protection procedures are followed, Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technicia…

• 1 month ago

Basic understanding of computer systems, networks, and troubleshooting Strong problem-solving and analytical skills Good communication and customer service skills Ability to work under pressure and manage multiple tasks Familiarity with operating systems like Microsoft Windows and macOS Knowledge of common tools such as Microsoft Office, Previous experience in IT support or helpdesk roles Familiarity with ticketing systems like Zendesk or Freshdesk Basic networking knowledge (TCP/IP, routers, Wi-Fi) IT certifications (CompTIA A+, Network+, etc.)

Competitive salary ($40,000 - $60,000/year depending on experience) Health benefits and paid time off Training and certification support Career growth opportunities, + $26.44 per hour