IT Support Technician

This role is part of a great team environment in a rapidly growing business. In order to provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives we need a subject matter expert to serve as In-House 2nd Level IT support.

This role is involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change.

This role requires very strong IT support skills to act as a key resolver within both a first line and second line support function. This role requires an experienced hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement. There is a requirement to be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times., * Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection

• Understand the design, development and configuration of new and existing applications in relation to Business as usual service delivery.
• Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers)
• To assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
• Daily system checks
• To diagnose, troubleshoot and correct problems within systems
• To provide basic training to new and existing staff as needed
• OOH on call support in accordance with a roster
• Provide reports and updates regarding daily system activities/projects to the IT manager
• Ensure suitable working Anti Virus and Back up Solutions in place
• Carry out timely deployment of hardware/software with prior testing as necessary.
• Create user guides.

Do you have experience in TCP/IP?, · Office 365 administration and support

· Windows Server up to 2019

· DNS, DHCP, Active Directory, Group Policy

· Networking (Firewalls, switches and routers)

· Virtual Server Experience (VMware)

· Veeam backups

· Experience in supporting users face to face, over the phone and/or via email.

· The ability to solve problems and think analytically.

• Attention to detail.
• Excellent understanding of IT and networking.
• Good knowledge of Windows server administration, troubleshooting and IP addressing.
• Must have a willingness to learn new skills and a can do attitude to work.
• No more than 45 minute commute to Tamworth, * hands on tech support: 2 years (required)

Pulled from the full job description

• Employee discount
• Free parking
• Store discount
• Health & wellbeing programme, Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Free parking
• Health & wellbeing programme
• Store discount