IT Support Engineer
Role details
Job location
Tech stack
Job description
Athena is building a strong operational foundation to support continued growth across the business. We are looking for a dependable, hands-on IT Support Engineer to help deliver an excellent employee technology experience in our facilities.
This is an on-site role focused on day-to-day IT support for employees and office operations. The IT Support Engineer will serve as a key first point of contact for technical issues, helping resolve support tickets, troubleshoot hardware and software problems, and keep core workplace technology running smoothly.
This is a great opportunity for someone who enjoys solving problems, supporting end users, and working in a practical, fast-moving environment where responsiveness and follow-through matters.
What You'll Do:
- Provide on-site IT support for employees and business operations at Athena facilities
- Triage, prioritize, and resolve IT support tickets in a timely and professional manner
- Troubleshoot desktops, laptops, mobile devices, printers, peripherals, and conference room technology
- Support common business applications, collaboration tools, and user access issues
- Assist with onboarding and offboarding activities, including device setup, account readiness, and basic access support
- Troubleshoot local network connectivity, Wi-Fi, and office technology issues and escalate when deeper engineering support is required
- Support hardware inventory, workstation setup, device replacements, and basic asset tracking
- Coordinate with vendors or managed service providers when needed to support issue resolution
- Document recurring issues, troubleshooting steps, and support processes to improve consistency and efficiency
- Help maintain a responsive, professional support experience for end users
- Identify opportunities to improve support through better tools, workflows, and automation
Requirements
Do you have experience in macOS?, * Experience & Technical Expertise Requirements
- 4 to 5+ years of experience in IT support, help desk, desktop support, or IT support engineering roles
- Strong hands-on troubleshooting experience across Windows and Mac endpoints, printers, mobile devices, and common office IT equipment
- Experience working with ticketing systems and end-user support workflows
- Familiarity with user account administration, password resets, MFA support, and SaaS application troubleshooting
- Working knowledge of Microsoft 365, Google Workspace, conferencing platforms, and common business productivity tools
- Basic understanding of networking concepts such as Wi-Fi, switching, DHCP, DNS, and VPN connectivity
- Strong customer service skills and the ability to communicate clearly with technical and non-technical users
- Strong organization, follow-through, and the ability to manage multiple requests effectively
- Nice to Have
- Experience supporting cloud-based SaaS environments
- Relevant certifications such as CompTIA A+, Network+, Microsoft, Google, or similar
- Experience with endpoint management or MDM platforms such as Intune, Jamf, or similar tools
- Exposure to endpoint security and cybersecurity best practices
- Experience supporting identity platforms such as Microsoft Entra ID or Google Workspace
- Experience in office, warehouse, manufacturing, or multi-site environment