Lead Software Engineer

Join our Contact Center Central (C3) SPARK team and play a crucial role in driving innovative solutions that transform data insights into actionable strategies. Our mission is to enhance operational health and efficiency through a centralized toolkit that streamlines representative setup and contact flow configuration. You'll collaborate with cross-functional teams and business partners to develop cutting-edge analytics and reporting tools using both Amazon-managed services like AWS Connect and custom-built solutions. This role offers the chance to work in a fast-paced, agile environment focused on modernizing contact center operations with cloud technology, directly impacting the quality of service we provide to customers.

We are seeking candidates with strong skills in TypeScript, React, Node.js, and AWS to join our team. As a key contributor, you will design and develop dynamic dashboards and interactive reports, build and maintain enterprise-grade web applications, and lead solution design emphasizing performance, usability, and security. You'll engage in the full software development lifecycle using these modern technologies while championing best practices in agile development, automated testing, and secure coding.

This is a unique opportunity to advance your technical skills, collaborate on high-impact projects, and help shape the future of contact center management at State Farm.

Do you have experience in Web development?, * Experience in software engineering, including design, development, testing, and deployment of enterprise applications with high-quality results

• Experience with cloud architecture and engineering, including Git version control, component library usage, and performance optimization
• Experience writing clear documentation, including tests and test cases
• Experience using AI-assisted development tools (GitHub Copilot) to improve and accelerate results
• Ability to work effectively in a collaborative team environment, with good communication skills
• Demonstrates ability to create sustainable and resilient solutions that deliver results and drive product quality and innovation.
• Strong analytical, problem-solving, and communication skills.
• Demonstrates initiative in learning new technologies and contributing to team knowledge through code reviews and collaboration sessions.
• Ability to work independently and apply initiative and problem-solving skills.
• Experience with customer-facing web applications is a positive.

Preferred Background:

• Background in insurance, financial services, or other regulated industries.
• Familiarity with executive-level reporting, data visualization, and workflow automation.
• Experience with open-source contributions or technical community engagement.
• AWS certifications (e.g. Solutions Architect, DevOps Engineer, Data Engineer, Developer) are preferred.
• Familiarity with the Amazon Connect Cloud Contact Center platform is a plus.
• Experience with AI/ML and Amazon Connect Contact Lens would be a significant advantage.
• Knowledge of data streaming, standardization, security, and governance principles.
• Strong understanding of Modern Software / Data Architecture, emerging technology trends, and Infrastructure and Platform strategies

Pulled from the full job description

• Tuition reimbursement

• Parental leave

• Health insurance

• Employee discount

• Vision insurance

• Dental insurance

• Bereavement leave, Our Benefits: Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $120,000 - $155,000

• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience

• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family! * Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.

• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.