IT Technician

Join our dynamic IT support team as an IT Technician, where you'll be at the forefront of maintaining and enhancing our technology infrastructure. Your energetic approach and problem-solving skills will ensure seamless computer operations, robust network performance, and exceptional user support. This role offers a fantastic opportunity to develop your technical expertise while delivering outstanding service to our organization. You will be responsible for troubleshooting hardware and software issues, managing computer systems, and supporting a variety of operating environments including Windows, macOS, and Linux., * Provide technical support to end-users across hardware, software, and network issues, ensuring quick resolution and minimal downtime

• Troubleshoot software problems related to operating systems such as Windows, macOS, and Linux, including application conflicts and system errors
• Manage computer hardware components, including desktops, laptops, mobile devices, printers, and peripherals
• Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki appliances
• Support IT infrastructure management through tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and BMC Remedy for incident tracking
• Assist with server management tasks involving Microsoft Windows Server environments and Linux servers to ensure optimal performance and security
• Maintain documentation of technical procedures using ServiceNow or Jira for ticketing and issue tracking; perform analysis to identify recurring problems and recommend solutions

Do you have experience in macOS?, * Proven experience in providing help desk or desktop support in a fast-paced environment with a focus on customer service excellence

• Hands-on knowledge of computer networking concepts including TCP/IP protocols, LAN/WAN setup, VPN configuration, DNS management, and firewall administration
• Familiarity with operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux distributions
• Experience managing computer hardware components and troubleshooting related issues efficiently
• Proficiency with remote support tools and software troubleshooting techniques for both hardware and software issues
• Strong communication skills to effectively explain technical solutions to non-technical users
• Ability to analyze complex technical problems quickly and implement effective solutions in a timely manner

Join us as an IT Technician if you're passionate about technology support, eager to grow your skills in a collaborative environment, and committed to delivering exceptional service. Your expertise will help keep our organization running smoothly while you advance your career in information technology!