Helpdesk Technician

The Buck Institute is seeking a talented and motivated Helpdesk Technician to join our Information Technology team. This role provides technical assistance and responsive, customer-focused support to the Institute's scientists and staff across a variety of computer systems, devices, software platforms, and meeting technologies. The ideal candidate will bring a strong foundation in macOS, Windows, and user devices, along with excellent communication skills, sound judgment, and a positive, can-do approach to service.

This position reports to the Help Desk Manager and works closely with other IT team members to resolve helpdesk tickets and support departmental projects.

This is a 100% in-person position based in Novato, California. Candidates must be authorized to work in the United States. Occasionally, weekend and/or after-hours support is required., Technical Support

• Hardware Setup & Troubleshooting: Set up, deploy, and maintain laptops, desktops, monitors, mice, keyboards, slide advancers, printers, and other peripherals.
• Audio/Visual Support: Provide audio/visual support for meetings, including Zoom Rooms, Zoom meetings, Microsoft Teams meetings, and related equipment.
• Operating Systems & Software:

• Troubleshoot technical issues on Windows and macOS systems.Support common software packages such as Adobe Creative Cloud and Microsoft Office.
• Provide basic support for specialized software (e.g., finance or scientific).

Administrative & Operational Support

• Procurement & Quoting: Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests.
• Ticketing Systems: Use helpdesk ticketing software to manage, track, and resolve service requests.
• Resource Coordination: Coordinate digital resources such as shared folders, slide decks, software keys, and related documentation.

Do you have experience in Equipment troubleshooting?, Do you have a Bachelor's degree?, * BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.

• 1+ year of helpdesk experience, or relevant service-oriented experience.
• Ability to diagnose and resolve basic technical issues.
• Ability to interview users about technical problems, identify key information, research solutions, and apply appropriate fixes.
• Excellent oral and written communication skills in English., * Experience with Active Directory
• Experience with Microsoft 365

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• 401(k) 5% Match, * Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.