Field & Remote Support Technician - Managed Services

This is a hybrid position - you'll split your time between remote helpdesk support and scheduled on-site visits to client locations across South Florida. If you enjoy variety, client interaction, and hands-on work without being on the road every day, this is the role for you.

What You'll Do

• Triage and resolve helpdesk tickets remotely via HaloPSA
• Provide remote desktop and application support to end users across our client base
• Perform scheduled on-site visits for deployments, break/fix, and client relationship support (typically a few times per week)
• Deploy and configure workstations, networking equipment, and peripherals
• Work within NinjaRMM to monitor, manage, and remediate endpoints
• Maintain accurate client documentation in Hudu
• Escalate complex issues appropriately while owning tickets through resolution
• Represent Level5 professionally in all client interactions

Do you have a valid Driver's License license?, Do you have experience in Windows Server administration?, Only those with at least 1 year of MSP service experience will be considered for this position., * 1-3 years of experience in an MSP or IT helpdesk environment preferred

• Proficiency with Windows endpoints and Microsoft 365
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Familiarity with RMM or PSA tools is a strong plus
• CompTIA A+, Network+, or equivalent experience
• Valid driver's license and reliable transportation for client visits
• Must be based in or immediately surrounding Boca Raton (Delray Beach, Boynton Beach, Deerfield Beach, Pompano Beach) - no relocation assistance provided
• Strong written and verbal communication - you're supporting clients both remotely and in person, * Must have at least 3+ years of Network Engineer level II or III in an MSP environment.
• Must have experience responding to service calls, troubleshooting, and repairing issues independently.
• Must be willing to work remotely at customer locations or Data Centers for on-site service calls.
• Microsoft Windows Server - All versions
• Microsoft Azure
• Extensive Microsoft 365 experience
• Extensive experience with networks and subnetting.
• Extensive experience working with physical and virtual servers, firewalls, switches and VPN
• Must have experience with setting up, developing and maintaining computer networks within an organization or between organizations.
• Must be a creative thinker and be able to design, implement and manage full network infrastructures., * Computer networking: 5 years (Required)
• LAN: 3 years (Required)

2255 Glades Road, Boca Raton, FL 33431 Hybrid work $50,000 - $60,000 a year - Full-time, Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive salary (US$50K-$60K based on experience)
• Health benefits
• Paid training and certifications
• Growth path into senior technical or security-focused roles
• A team that invests in doing IT the right way, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

This position offers a valuable opportunity for growth and development in the field of networking. If you are passionate about technology and eager to learn, we encourage you to apply.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Level5 Management is a growing MSP/MSSP based in Boca Raton, FL. We deliver enterprise-grade IT and security services to small and mid-sized businesses across South Florida. Our team is tight-knit, fast-moving, and serious about doing IT the right way.