Technical Reporting Specialist

As an integral member of the CBP End User Device IT Management Services team, the Technical Reporting Specialist will be responsible for technical writing, documentation, and report management. Reporting will be done using tools like SSRS, Power BI and SPLUNK for a distributed Microsoft Configuration Endpoint Management (MECM), Intune, and Jamf managed desktop environment. The ideal candidate will work collaboratively with various teams to provide clear messaging, timely and accurate reporting, and will establish themselves as a trusted source of information for senior leadership. The candidate must demonstrate proficiency in using an enterprise ticket management system for handling change requests, as this role may involve performing technical tasks as well as reporting on team activities. This role will follow all established procedures and approved cybersecurity practices, while providing outstanding customer support., * Provide reporting and maintenance support of Microsoft Endpoint Configuration Manager (MECM) infrastructure, Jamf, and Microsoft Intune

• Create and maintain Power BI dashboards pertaining to client requests and focused on contract deliverables
• Fulfill requests for ad-hoc reporting and information regarding client workstation systems and cybersecurity compliance items.
• Fulfill end user and change requests for operational engineering assignments pertaining to software deployments, security updates, and overall configuration of client workstation systems
• Write technical support documents, write or modify existing policy and procedure documentation, create or modify job guides, develop technical approaches, and provide recommendations to improve upon current processes where necessary
• Provide mentoring and assistance with junior team personnel when needed
• Support all functional areas of the team with writing and reporting support as requested
• Perform additional duties as assigned

• Current CBP Background Investigation -or- US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
• Bachelor's degree in Information Systems (or related field) OR 3-5 years of relevant IT experience OR Bachelor's degree in English, Communications, or Graphic Design WITH 1-3 years relevant IT experience
• Certifications in A+, Security+, BeyondTrust, Microsoft 365 Endpoint Administrator, or MECM related are a plus.

SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES, and QUALIFICATIONS:

• Strong understanding of modern/current Windows and Mac operating systems
• Proficient skill level utilizing and maintaining enterprise management systems with Microsoft Intune and MECM
• Demonstrated experience within a distributed environment of at least 5,000 workstations and/or servers, 20,000+ workstations a plus, 75,000+ in government setting ideal
• Experience with managing SharePoint is a plus
• Excellent process-oriented skills with regards to configuration management and troubleshooting within a complex enterprise environment
• Strong analytical skills with the ability to analyze data sets to determine trends and identify strategies
• Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally
• Ability to multi-task and be creative and innovative in a dynamic, fast paced matrix team environment
• Experience with Power Automate and workflow automation tools such as SCORCH are a plus
• Strong background in creating and providing reports to management groups/board members/shareholders
• Proven history of creating and delivering custom reports in SSRS, PowerBI and/or SPLUNK
• Patch and release management in a regulated environment, DHS or component preferred.
• Experience with change requests and change management processes
• Demonstrated ability to communicate with senior management on enterprise patching levels, vulnerability management compliance, and hardware configuration requirement statuses

At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry.