Technical Support Specialist

The Technical Support Specialist is primarily responsible for assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.

Role Responsibilities

• Provide level 2 technical phone\chat\email support.

• Provide technical and application support for a variety of services for online test delivery.

• Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.

• Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.

• Take ownership and responsibility of an issues from start through to a successful resolution

• The duties requires that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.

• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Minimum of 1-3 years Technical Support experience

• Excellent verbal and written communication skills.

• Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications

• Knowledgeable in MS Office applications installation, operation and support.

• PC hardware support knowledge.

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes

About PSI We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: https://www.psiexams.com