IT Systems Administrator

This is a greenfield role. There is no existing Active Directory, domain controller, or MDM in place. You will design and implement our entire identity, device management, and network access infrastructure from scratch, then own and operate it going forward.

You will report directly to leadership and work on-site at our Englewood, CO headquarters, with remote responsibility for offices in Nashville and Amsterdam.

This role is the right fit if you are energized by building clean infrastructure from nothing, can operate independently, and understand both office IT and warehouse/operations environments.

Key Responsibilities

Identity & Access Management

• Select, deploy, and own our cloudnative IdP - JumpCloud or Microsoft Entra ID (evaluation in progress)
• Implement SSO across Microsoft 365, Google Workspace, AWS, and internal tools
• Enforce MFA across all users and systems
• Build rolebased access control (RBAC) and manage onboarding/offboarding workflows
• Configure RADIUS authentication for Ubiquiti UniFi WiFi tied to user identity
• Ensure EU data residency compliance for Amsterdam office (GDPR)

Device Management (MDM)

• Enroll and manage all endpoints: 35 Macs, 60 Windows PCs across 5 locations
• Push and enforce baseline security policies: disk encryption, patching, screen lock, software compliance
• Handle zerotouch provisioning for new device deployments
• Manage full hardware lifecycle: procurement, imaging, asset tracking, secure offboarding
• Support warehouse floor devices, including shared workstations and kiosk configurations

Print Infrastructure

• Rationalize and standardize label printing across all warehouse locations (Zebra ZPL printers, IPaddressed)
• Evaluate and implement a cloud print routing solution (PrintNode, QZ Tray, or native WMS integration) to eliminate manual PDF print workflows
• Maintain printer mappings and network print configurations across all sites

Network Infrastructure

• Administer Ubiquiti UniFi environment across all 5 offices: switches, APs, firewalls, and site VLANs
• Manage and monitor sitetosite connectivity
• Maintain VPN and secure remote access
• Troubleshoot network and connectivity issues across distributed locations

Internal IT Support

• Serve as primary IT support across all locations for hardware, software, access, and connectivity
• Support warehouse operations staff as well as office employees
• Manage software licensing and SaaS tool administration

Security & Compliance

• Implement endpoint security policies and patch management
• Monitor access logs and identify anomalies
• Establish GDPRcompliant data handling for the Amsterdam office
• Document and maintain security baseline across all sites

Documentation & Process

• Build and maintain infrastructure documentation from day one
• Document network architecture, identity policies, and device standards
• Develop and own the IT runbook for onboarding, offboarding, and incident response, * Understands that warehouse operations IT is different from corporate IT - and knows how to support both
• Takes full ownership without needing to be told what to do next
• Communicates clearly with both technical and nontechnical teammates
• Is energized by a blank canvas, not intimidated by it

Do you have experience in Technical documentation?, * 4+ years in IT systems administration

• Handson experience with cloudnative identity platforms: JumpCloud, Microsoft Entra ID (Azure AD), or equivalent
• Experience managing both Windows and macOS endpoints
• Experience with MDM platforms (Intune, JumpCloud, Jamf, or Kandji)
• Ubiquiti UniFi networking administration
• Comfort owning infrastructure independently with minimal oversight
• Strong documentation discipline, * Multisite IT experience (managing users and devices across geographically distributed offices)
• Warehouse or operations environment IT support (floor devices, label printers, shared terminals)
• Zebra printer administration and ZPL label workflows
• Google Workspace and Microsoft 365 coadministration
• AWS IAM and cloud infrastructure familiarity
• GDPR awareness or experience supporting EU office locations
• Experience with print management solutions (PrintNode, QZ Tray, PaperCut)

$90,000 - $120,000 depending on experience

Benefits include:

• Health benefits
• Exposure to a global fulfillment and logistics infrastructure across 5 countries
• Direct influence over architectural decisions in a fastscaling company
• Growth opportunity as the IT function scales with the business

ShipOffers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ShipOffers is a global 3PL fulfillment and logistics provider, offering product sourcing, warehousing, and shipping services across the United States and Europe. We operate 5 offices across Colorado, Nashville, and Amsterdam, with warehouse operations powered by Warehance, a WMS platform we helped design and build., At ShipOffers, we have been revolutionizing product sourcing and fulfillment since 2001. Our dedication to excellence has earned us a place on the Inc. 5000 List of Fastest Growing Companies, 11 times and counting. Based in the thriving Denver area, we are a team-first company that values collaboration, innovation, and a winning attitude. With over 110 passionate team members, we foster a family-like culture where hard work is recognized, leadership is cultivated, and success is a shared journey.