Implementation Specialist - JIRA

Actalent is seeking a JIRA Implementation & Enablement Specialist to lead the design, deployment, and adoption of Jira across multiple business and technical groups within the organization. This role is ideal for a Jira subject-matter expert who excels at translating process needs into scalable Jira solutions, delivering clear and engaging presentations, and driving user adoption through structured training and change leadership.

The successful candidate will serve as both a technical implementation lead and a trusted advisor, partnering with cross-functional teams to standardize workflows, improve visibility, and maximize the value of Jira tools across the enterprise.

Key Responsibilities

Jira Implementation & Configuration

• Lead end-to-end Jira implementations across multiple teams and departments, including Agile, Kanban, hybrid, and non-technical workflows

• Design, configure, and optimize Jira projects, workflows, issue types, permissions, dashboards, automations, and integrations

• Assess existing processes and translate business requirements into scalable Jira solutions

• Ensure configurations follow Atlassian and enterprise best practices

Stakeholder Engagement & Enablement

• Partner with business leaders, IT, product, engineering, and operations teams to understand goals and drive alignment

• Act as the primary Jira advocate and subject-matter expert across the organization

• Facilitate workshops, discovery sessions, and rollout planning meetings

Training, Presentations & Adoption

• Develop and deliver compelling presentations, demos, and hands-on training sessions for users at all levels

• Create clear documentation, job aids, and learning materials to support ongoing adoption

• Lead change management efforts to drive consistent Jira usage and continuous improvement

Governance & Continuous Improvement

• Establish standards, templates, and governance models for Jira usage across teams

• Monitor adoption, gather feedback, and recommend enhancements to improve efficiency and user experience

• Stay current on Atlassian product updates and identify opportunities to leverage new features

• 3+ years of hands-on experience implementing and administering Jira (Jira Software, Jira Service Management, or Jira Align)

• Proven experience rolling out Jira to multiple teams or departments in a large or complex organization

• Strong presentation and facilitation skills, with experience training diverse user groups

• Solid understanding of Agile, Scrum, Kanban, and/or scaled delivery frameworks

• Ability to translate business needs into practical technical solutions

• Excellent communication, organization, and stakeholder management skills

Preferred Qualifications

• Experience in manufacturing, automotive, engineering, or enterprise environments

• Atlassian certifications (e.g., ACP-100, ACP-600, ACP-610)

• Experience with Confluence administration and integration with Jira

• Familiarity with change management or organizational transformation initiatives

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.