Technical Support Specialist

This is a permanent, full-time position based out of our Pewaukee office, 5 days per week. As a global business, our operational rhythm occasionally requires flexibility - core hours are consistent, but you'll need to be comfortable adapting when business needs shift, with very occasional weekend availability.

The role includes some travel. Trips to our warehouse in Fond du Lac are part of the rhythm, and from time to time, out-of-state travel may be required to support client sites or company operations elsewhere in the U.S. All travel expenses are covered.

As a Technical Support Technician, you'll be a critical link between our clients and our platform. Because our product is highly bespoke, we're less focused on where you've worked before and more focused on how you think, how you communicate, and how quickly you learn. Many of our best team members came in without prior locker-industry experience - and thrived.

What you'll be doing:

• Client support: Provide timely, effective remote technical support to clients - diagnosing issues, following up thoroughly, and building trust through consistent service.
• Site & installation support: Work with internal teams to support new site deployments and ongoing maintenance, ensuring smooth rollouts and reliable operations.
• Network & hardware troubleshooting: Apply your working knowledge of Windows OS, basic networking principles, and router configuration to resolve real-world technical issues in the field (remotely).
• Remote tools & systems: Use remote access applications (e.g., TeamViewer or similar) to support clients efficiently across multiple locations.
• Data & reporting: Query and interpret data using SQL to assist with troubleshooting, reporting, and operational tasks.
• Cloud & infrastructure Awareness: Contribute to tasks touching our cloud environment - AWS experience is a genuine advantage here.
• Record keeping: Keep helpdesk tickets, client interactions, and support logs accurate and up to date.
• Continuous learning: Get across our technology deeply - this role rewards people who genuinely want to understand how things work end-to-end.

Do you have experience in Windows?, You don't need a long resume - you need the right foundation and the right attitude. This role suits a recent graduate with a mature outlook, or someone with a year or two of IT/support experience who's ready for a role with real depth., * Is genuinely passionate about technology - you tinker, you problem-solve, you want to know why something works

• Is confident navigating Windows OS and comfortable with basic to moderate networking concepts (IP addressing, DNS, configuring routers/switches)
• Has used or is familiar with remote support tools like TeamViewer, AnyDesk, or similar
• Has a working knowledge of SQL - you can write and modify queries, and you're comfortable poking around a database to find answers
• Has heard of or worked with AWS (a bonus, not a dealbreaker)
• Communicates clearly - in writing and in conversation - especially when explaining technical things to non-technical people
• Is organised, follows through, and takes ownership of tasks without needing to be chased
• Approaches problems methodically and doesn't panic when something's unfamiliar, * How would you rate your proficiency with Windows OS in a professional or academic setting?
• Have you worked with SQL before?
• Have you used remote support tools such as TeamViewer, AnyDesk, or similar?
• Do you have any hands-on experience with basic networking - for example, configuring routers, understanding IP addressing, or troubleshooting connectivity issues?

$49,000 - $69,000 a year - Permanent, Full-time, * Competitive salary: Compensation is competitive and will be determined based on experience and skills.

• Comprehensive full-time benefits are available and will be discussed during the interview process.
• A genuinely collaborative team environment - small enough that your work is visible, global enough that the opportunities are real
• Structured onboarding - we know our product is unique and we'll invest in getting you up to speed properly
• Long-term career development within a growing international business

Click n Collect is a globally operating technology company - Australian-owned, with a growing presence across the United States. We design and deploy innovative smart locker solutions for some genuinely exciting clients - from major retailers transforming how customers collect their orders, to nonprofits using our technology to help feed people in need. It's purposeful work, and the people we serve make it feel that way.