Helpdesk Analyst

We are seeking a Help Desk Support Specialist with a strong customer service mindset and solid technical foundation to support end users in a corporate environment. This role is responsible for troubleshooting, resolving, and documenting IT issues while delivering an excellent user experience., + Provide first-line technical support for hardware, software, and network-related issues

• Manage and resolve incidents and service requests through ServiceNow or a similar IT ticketing system

• Troubleshoot and support Windows operating systems and Office 365 applications

• Assist with user account management in Active Directory, including provisioning, deactivation, and password resets

• Diagnose and resolve issues related to wireless connectivity and general networking

• Document issues, resolutions, and processes clearly within the ticketing system

• Communicate effectively with users of varying technical skill levels to ensure timely resolution

• Escalate complex issues to appropriate teams when necessary

• 2+ years of help desk or technical support experience in a corporate environment

• Working knowledge of computer hardware and software troubleshooting

• Experience with ServiceNow or other ITSM/ticketing platforms

• Familiarity with wireless technologies, networking concepts, and Windows OS

• Hands-on experience with Office 365 and Active Directory

Skills & Competencies

• Strong verbal and written communication skills

• Ability to interact professionally with a wide range of end users

• Excellent problem-solving and troubleshooting abilities

• Detail-oriented with strong organizational skills

• Customer-focused approach with a commitment to service excellence

Preferred

• Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus

This is a Contract position based out of Minneapolis, MN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.