IT Technician

Are you passionate about technology and ready to thrive in a fast-paced, ever-evolving environment? We are currently looking for a proactive and motivated IT Technician to join our team in Bergen op Zoom. In this role, you will provide a high level of customer service and hands-on IT support, ensuring the successful delivery of a premium IT service. This is an exciting opportunity to become part of an ambitious company at the forefront of its industry, where you can truly make an impact.

Do you have experience in Windows?, * Has a strong passion for technology and can proactively suggest improvements or share insights on new products or services.

• Demonstrates exceptional customer service skills, paired with the ability to build strong working relationships with both team members and business users.
• Has a flexible and committed work approach, always striving to deliver the best results.

If you're ready to take on a dynamic role within a supportive team and excel in delivering outstanding IT support, we would love to hear from you! This could be the opportunity you've been waiting for to take your career to the next level.

Key Responsibilities

• Proactively pick up, respond & own incidents and tasks in support queue. ServiceNow knowledge preferable
• Correctly track incidents in a timely and accurate fashion. Working to specific SLAs
• Lenovo PC (Desktops/Laptops) - Hardware and Software Troubleshooting
• Ability to resolve Windows 10 Operating System Errors
• Proficient in Microsoft Office 365 Suite including MS Outlook & Teams
• Ability to support Apple iPad and iPhone issues. InTune MDM knowledge preferable.
• Owning IT Workplace Refresh projects
• Computer imaging
• Basic Network troubleshooting skills and knowledge
• Ability to perform accurate network patching
• Basic Knowledge of Microsoft Active Directory

Jouw profiel

• 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization.
• General End User technology knowledge.
• End User Workspace platforms (discovery, asset management, client management).
• End User Microsoft platforms (Active Directory, Office, SCCM).
• ITSM Tool Set (Ticket Management Software) preferred.
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.
• Excellent English and Dutch Language, Written and Spoken.

• The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.