Level 2/3 IT Technician

You'll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. One minute you could be resolving an Office 365 issue, the next you're troubleshooting Azure services or deploying a Windows Server environment., * Working within our support desk environment to provide 2nd and 3rd line support

• Logging, diagnosing and resolving technical support tickets
• Supporting and managing Microsoft 365 environments and tenant administration
• Administration and support of Microsoft Azure environments
• Installation, configuration and support of Windows Server 2016/2019/2022/2025
• Support and troubleshooting of Windows 10 and Windows 11 desktop environments
• User administration, permissions management and security best practices
• Supporting backup, networking and infrastructure solutions
• Producing and maintaining technical documentation
• Liaising with customers and delivering excellent customer service
• Assisting with infrastructure projects, migrations and deployments
• Providing onsite support and installation when required

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, We're looking for an experienced and technically capable Level 2/3 IT Technician to join our growing team. This role is ideal for someone who thrives in an MSP environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT., * Previous experience within an MSP or IT support environment

• Strong knowledge of Microsoft 365 and tenant management
• Experience with Microsoft Azure administration and support
• Good working knowledge of Windows Server technologies
• Strong understanding of Windows 10 and Windows 11 desktop support
• Excellent troubleshooting and problem-solving skills
• A naturally curious and inquisitive approach to technology
• Passion for IT and a desire to continuously learn and develop
• Strong communication and customer service skills
• Ability to prioritise workloads and work effectively as part of a team
• Self-motivated, proactive and dependable
• Full clean UK driving licence and access to own vehicle, * How many years experience of working within an MSP or IT Support environment do you have?

Pulled from the full job description

• Employee discount

• Sick pay

• Bereavement leave

• Relocation assistance

• Company pension

• Private medical insurance

• Health & wellbeing programme, Location: Belfast (preferably based at our Purdy's Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work Hours: Full time, 37.5hrs per week, Monday to Friday Salary: Competitive salary circa £27,000 (dependent on experience), * 33 days holiday (inclusive of Bank Holidays) plus your birthday off

• Private healthcare, dental and wellbeing services

• Friday Breakfast Club. If you're in the office on a Friday, breakfast is on us

• 'Loyalty Inncentive Reward Scheme' with discounts on everything from holidays to tech, plus long-service awards

• Monthly colleague recognition scheme celebrating those who deliver our "Get Further Faster" mission

• Free use of EV charge points at our offices for electric vehicle owners

• Incredible socials. Christmas 2025 took us to Budapest

Ready to Make an Impact?

Please apply with a CV and relevant cover letter. Applications submitted without both will not be accepted.

Please note, we are not offering a relocation package for this role.

Pay: From £27,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Private medical insurance
• Sick pay

Now part of the Innov8 Group, Sherwood Systems excels in implementing and supporting various Sage products, such as Sage 200, alongside offering managed IT services and developing in-house software solutions across Ireland and the UK., Innov8 provides Sage solutions and IT infrastructure services to businesses across the UK & Ireland. We pride ourselves on being a forward-thinking and ambitious organisation where career progression is actively encouraged and success is recognised.