IT Help Desk / Desktop Support Specialist (Onsite)

We are hiring experienced IT Help Desk / Desktop Support Specialists to support a large, fast-paced enterprise environment. This role requires strong troubleshooting skills, hands-on desktop support experience, and the ability to manage a high volume of service tickets across multiple locations., * Provide advanced desktop support (hardware, software, OS issues)

• Perform OS imaging, deployments, and workstation setups
• Troubleshoot Windows 10/11 in enterprise environments
• Support Active Directory (user accounts, permissions, etc.)
• Manage and resolve tickets using ServiceNow or similar systems
• Provide remote support via phone, Teams, or remote tools
• Troubleshoot VPN, mobile devices, and connectivity issues
• Support printers, peripherals, and AV equipment
• Maintain inventory and assist with equipment moves
• Document issues, resolutions, and processes

Do you have experience in Windows?, Do you have a Bachelor's degree?, * 3+ years of desktop support experience in enterprise environments

• Strong knowledge of Windows 10/11
• Experience with Active Directory
• Experience with ticketing systems (ServiceNow, Remedy, etc.)
• Strong troubleshooting and customer service skills
• Ability to handle high ticket volumes

Preferred Qualifications

• Bachelor's degree in IT or related field (or equivalent experience)
• Certifications (CompTIA A+, Network+, ITIL, Microsoft, HDI)

Additional Requirements

• Ability to travel between multiple sites
• Reliable transportation
• Ability to lift up to 50 lbs, * Are you able to work 100% onsite and travel between multiple locations within Montgomery County using your own reliable transportation?
• Do you have at least 3 years of desktop support experience in an enterprise environment (supporting 500+ users)?
• Do you have hands-on experience using a ticketing system such as ServiceNow, Remedy, or similar?
• Do you have experience with Windows 10/11 imaging and Active Directory (user accounts, permissions, troubleshooting)?
• Have you worked in a high-volume help desk environment managing multiple tickets daily or weekly?

$23 - $35 an hour - Full-time, Contract