Testing Coordinator

Report to: FHIP Program Manager

General Responsibilities:

The Fair Housing Testing Coordinator conducts the Fair Housing Testing Program, which includes:

· Recruiting and training testers

· Assigning and coordinating tests

· De-briefing testers

· Screens intake calls

· Provides information to consumers about fair housing laws

· Investigates potential cases

· Assists consumers with complaints

· Prepares programmatic reports

· Conducts presentations on Fair Housing Laws

· Conducts Landlord/Tenant and Fair Housing intakes

Specific Responsibilities:

· Work directly with the Program Manager to implement Testing Program

· Attend required or necessary skill level training

· Maintain complete and accurate current listing of tests and workshops conducted, as well as testers trained

· Develop and maintain a current database on trained testers, tests conducted and other pertinent data

· Assist with the development and distribution of information about the Testing Program (i.e., flyers, brochures, which list the eligibility requirements, expectation and obligations of approved participants, etc.)

· Assist with scheduling and conducting Tester Trainings

· Generate test assignments

· Coordinate, dispatch, and debrief testers

· Review and analyze test data

· Prepare precise and concise written reports

· Create partnerships with local organizations

· Interact effectively and professionally with all persons at all times

· Be able to travel and work evenings or weekend hours

· Conduct formal and informal community networking

· Conduct presentations to community groups and organizations about the Fair Housing Program

· Keep accurate documentation to produce monthly, quarterly, bi-annual, annual reports and other

periodic reports

· Maintain appropriate confidentiality

· Handle sensitive issues with tact and professionalism

· Counsels by conducting intakes on landlord-tenant relations, and discrimination cases; responds to inquiries and complains in person, on phone and via correspondence; interviews and counsels disputing parties, recommends solutions and documents actions taken.

Do you have a valid Driver's License license?, Do you have experience in Phone communication?, Do you have a Bachelor's degree?, · Fair Housing experience

· Commitment to civil rights and advocacy

· Excellent organizational aptitude

· Have experience and possess excellent skills in case assessment and management

· Excellent oral and written communication skills

· Excellent telephone etiquette

· Counseling skills

· Knowledge of computer: Microsoft Office, Excel, Access, Power Point, Publisher and Word

· Knowledge of rental market (contract, lease agreements, month-to-month rental agreements, and federal guidelines for low to moderate income)

· Be able to conduct small and large group presentations

· Be able to work with diverse groups

· Be a self-starter and function with minimal supervision

· Possess and maintain valid California Driver's License and auto insurance

· Possess a reliable form of transportation

Education, Training and Experience:

· Must be willing to take and pass the HUD Certification Exam

· Bachelor's Degree in Psychology, Sociology, Urban Studies, or directly related field plus a minimum of one year of full time experience chiefly involving counseling and the investigation of compliance with federal/state legislation.

· One year full time work experience involving counseling or investigating fair housing complaints

· Bilingual (E/S) capability helpful.

$40,000 - $49,000 a year - Full-time, Pulled from the full job description

• Health insurance
• Paid time off