IT Assistant

Purpose: To assist the IT Director with desktop support, user support and training, agency support and training, data entry, quality, and hygiene maintenance, and other related tasks., * Assist the IT Director with project management tasks, scheduling, calendar and contact maintenance, and associated tasks

Systems Support and Maintenance [15%]

• Monitor updates, patches, backups, antivirus
• Physical maintenance of systems
• Inventory tracking
• New system setup and deployment

Data Entry, Data Quality and Data Hygiene [20%]

Do data entry, and support others doing data entry, as well as data quality and hygiene maintenance in:

• Bloomerang
• PayPal
• Service Insights on Meal Connect (SIMC) client tracking system

Reporting [20%]

Perform and verify periodic / recurring reporting tasks, and provide support to staff for:

• Grant reporting
• Financial reporting
• Board reporting
• Community impact reporting
• Feeding America monthly, quarterly, and annual reporting
• Agency reporting / custom reporting

Agency Support & Training [15%]

Provide technical support and training to agencies as needed on:

• Agency Express online ordering system
• Meal Connect grocery store reporting system
• Service Insights on Meal Connect (SIMC) client tracking system

Staff Support & Training [10%]

• Provide technical support to co-workers as appropriate
• Provide training to co-workers to use common computer applications, systems, data tools and reports

Other [5%]

• Participate in FA working groups and user communities to learn new skills and share existing knowledge back to the FA network of food banks
• Other duties as assigned
• Ability to follow all food safety policies required by the Kansas Food Bank

Do you have a valid Driver's License license?, Do you have experience in Training?, Do you have a High school diploma or GED?, Required:

• Proficient with Microsoft Office applications including Word and Excel
• Google Apps Suite applications including gMail, gCalendar, and gDrive
• Online meeting applications including gMeet, Microsoft Teams, or equivalent
• Scanning and electronic filing of documents
• Paper filing and organization of documents
• Excellent time management skills
• Excellent customer service and phone skills
• Excellent training skills, both in person and online
• Ability to meet deadlines and work well under pressure
• Highschool diploma or equivalent
• Valid driver's license

Preferred:

• Experience using CRM or ERP software packages, in particular Microsoft Dynamics Business Central / NAV
• Experience using reporting software like Jet Reports, Power BI, Tableau, or ARC GIS
• Project management applications like Microsoft Project or equivalent
• Experience using database software like Jet Data Manager (SQL Server / SQL Analysis Services), Microsoft SQL Server, Windows Server, FileMaker Pro
• Experience using server software like Windows Server, Microsoft Hyper-V
• Experience with online software / platforms like Microsoft Azure and Microsoft Fabric
• Experience with learning management systems, content management systems, training systems, like Moodle, Wordpress, etc.
• Experience with networking, security, and access control equipment from Ubiquity, This position operates in an office and warehouse environment and requires continual use of a computer and other office equipment. Position involves lifting and carrying of items that may weigh up to 50 pounds. Will need to be able to work outside normal working hours at times., * Do you have experience using Microsoft Dynamics Business Central (Navision)?

Education:

• High school or equivalent (Required)

Experience:

• IT: 3 years (Required)
• IT Systems Support: 3 years (Required)

Pulled from the full job description

• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan