Other Service Line - GeoSpatial Lead Analyst MAP - GSLANL

End User Services - Analyst $35 Onsite - Spring Valley, NY 10977 Client Kit BGV must be cleared to start Onsite & Location Requirements Candidate must work onsite 5 days per week, local within 5 10 miles of Spring Valley, NY 10977 During snowstorms or severe rain, the candidate is still expected to report onsite and be able to travel quickly Travel 2 3 days per week to support multiple user locations travel expenses will be reimbursed, Responding to on-site service requests: Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely. Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings. Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues. Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN. Supporting mobile devices: Configuring and troubleshooting smartphones and tablets. Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs. Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment. Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations. Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log. Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked. Assisting with asset tracking and management: Recording information about hardware and software assets at user locations. Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment.

5 7 years of relevant End User Services / Desktop Support experience What are the top 3 skills required for this role?

1. Windows Desktop OS Installation & Troubleshooting
2. Mac OS Installation & Troubleshooting
3. Printer/Plotter Configuration & Troubleshooting
4. ITSM tool experience (preferably ServiceNow)
5. Car with Driving License, Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively. ITIL/ITSM (IT Service Management) process Knowledge/experience/understanding Experience with any of the ITSM ticketing tool (preferably ServiceNow) Understanding about Service Level Management (SLM) and Service Level Agreements (SLA) Valid Driving License with Car to move around to the different location where necessary, Project Code