IT Helpdesk Technician

York is seeking an IT Helpdesk Technician to serve as the primary owner of the service desk function, managing the full lifecycle of incoming requests through JIRA with a focus on high-autonomy resolution and triage. As a proactive individual contributor, they provide expert-level support to on-site end-users while driving the continuous improvement of our Entra ID and Intune ecosystem. Beyond day-to-day support, they are responsible for identifying process gaps, authoring technical documentation, and executing infrastructure projects that enhance departmental efficiency and security., * Queue Ownership: Manage and optimize the JIRA Service Management queue; provide expert-level resolution for complex Tier II/III issues and establish escalation workflows.

• Proactive Infrastructure Management: Maintain on-site hardware lifecycle (laptops, desktops, peripherals, and conference room tech) and ensure 100% uptime for local office connectivity.
• Cloud Administration: Administer and optimize Microsoft 365, Entra ID, and Intune; manage modern endpoint deployment via AutoPilot and enforce compliance through Conditional Access policies.
• Process Automation: Identify repetitive manual tasks and develop PowerShell or automation workflows to increase departmental efficiency.
• Documentation & Governance: Author and maintain a comprehensive internal knowledge base, standard operating procedures (SOPs), and asset configuration documentation.
• Security & Compliance: Ensure all endpoints meet security baseline requirements, including patch management, disk encryption, and identity protection.
• Emergency Support: Provide limited after-hours and weekend operations support for business-critical emergencies.

Do you have experience in Windows?, * 4+ years of Helpdesk experience within windows based environments

• Technical Expertise: Advanced proficiency in Windows 10/11 and the Microsoft 365 ecosystem.
• Problem-Solving: Proven track record of taking initiative to identify and resolve systemic technical debt without direct supervision.
• Certifications: CompTIA Network+, Security+, or Microsoft Role-based certifications (e.g., MD-102: Endpoint Administrator).
• Communication: Exceptional ability to translate complex technical concepts into clear documentation and user-facing instructions.
• Autonomy: A self-motivated "operator" mindset with the ability to manage the day-to-day needs of an on-site office independently.
• Willingness to work full-time in office at our Greenwood Village, CO location.
• US Citizenship

Desired Qualifications

• Automation: Experience using PowerShell or Microsoft Graph to automate user provisioning/deprovisioning.
• Security Frameworks: Understanding of NIST, CMMC, or similar cybersecurity compliance standards.
• Apple Management: Experience managing iOS devices via Intune or similar MDM platforms.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Unlimited paid time off, In addition to competitive base compensation, this role is eligible for York Space Systems' comprehensive benefits package, which includes:
• 100% employer-paid medical, dental, and vision insurance (subject to spousal surcharge).
• Company holidays, floating holidays, and sick time.
• Unlimited PTO.
• Generous 401(k) match.

York Space Systems was founded to radically improve spacecraft affordability and reliability, transforming, and enabling next- generation space mission operations worldwide. Today, York is one of the most innovative aerospace companies, specializing in end-to-end customer solutions and the rapid production of spacecraft platforms. York's complete Space Segment Solution includes spacecraft production, payload integration, system integration & test, launch services, ground segment services, and mission operations, enabling customers to leverage York's existing technology solutions to get to orbit rapidly and responsively. We're looking to expand our team across the board.