Help Desk Technician

Purpose: The Help Desk Technician installs, maintains, troubleshoots and upgrades computer hardware, software, computer networks, peripheral equipment and system-wide electronic mail systems., · Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.

· Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

· Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

· Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

· Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

· Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

· Other duties as assigned

· Utilizes appropriate Sanctuary tools when interacting with colleagues and residents.

· Adheres to the seven commitments of Sanctuary when carrying out work responsibilities.

· Completes assignments in a timely and accurate manner

· Is willing to take on additional responsibility in a positive manner.

· Complete training necessary to perform position consistent with program and agency staff development plans.

Do you have a valid Driver's License license?, Do you have experience in WAN?, Do you have a Associate's degree?, · Must be 21 years of age or older.

· Associate's Degree in Computer Science is required, Bachelor's Degree preferred.

· Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems

· Knowledge regarding techniques for explaining technical concepts and procedures to non-technical users.

· Knowledge of computer applications such as Microsoft Office, Remote Support, etc. networks and telecommunications and the equipment and software required to maximize system support

· Knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing operating systems, applicable software, hardware and peripherals using administrative application practices.

· Knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's

· Demonstrated experience installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware

· Demonstrated experience troubleshooting and solving hardware and software problems;

· Experience instructing users on new or upgraded computer applications and hardware;

· Ability to use initiative and independent judgment within established guidelines and procedures.

· Experience organizing own work, setting priorities and meeting critical time deadlines

· Must have a valid Driver's License with minimum of four-year driving history and the ability to meet and remain in good standing in accordance with Agency insurance guidelines.

· Ability to communicate clearly both verbally and in writing.

· Ability to meet and handle the public with tact and poise.

· Must be able to multi task in a fast-paced work environment.

· Ability to appropriately handle confidential information.

· Ability to understand and consistently implement policies and procedures of the Agency.

· Ability to interact and work cooperatively and effectively with other personnel and residents.

· Ability to show sensitivity and responsiveness to cultural difference in the service population.

Essential Physical Requirements:

· Receive satisfactory results for a pre-employment physical, ten panel drug screen and TB test

· Must be able to communicate information and ideas in speaking so others will understand.

· Must be able to travel to, but not limited to, regional offices to perform technical functions.

· Must be able to see details at close range.

· Must be able to remain in stationary positions for prolonged periods of time in constricted areas.

· Frequent use of fine motor skills such as grasping, pinching, etc.

· Frequent use of repetitive hand motions such as typing, utilizing periphery devices, etc.

· Must be able to move about an office space to access equipment, file cabinets, etc.

· Must be able to move, lift or carry equipment up to 50 pounds without assistance.

· Must be able to reach overhead and below the knees to include bending, stooping, twisting, and pulling.

· Must be able to traverse terrain throughout all campuses when necessary.

· Must be able to ascend and descend stairs.

· Must be able to read and understand technical information in small print for periods of time.

3.43.4 out of 5 stars 304 Pierce Ave, Macon, GA 31204 $17.79 an hour - Full-time, Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance