IT Support Technician - I

The Tech 1 role provides first-level IT support for end users, including troubleshooting hardware, software, Microsoft 365, printers, and basic network issues., * Provide basic technical support to users remotely and onsite

• Troubleshoot computers, printers, email, and connectivity issues
• Set up workstations, user accounts, and equipment
• Document and manage support tickets
• Escalate advanced issues to senior technicians
• Deliver professional and friendly customer service

Do you have experience in Windows?, Peak IT is looking for a reliable and customer-focused Tech 1 Support Technician to join our growing team. This position is ideal for someone who enjoys technology, problem-solving, and helping others in a fast-paced environment., * Basic knowledge of Windows and Microsoft 365

• Strong communication and customer service skills
• Ability to multitask and stay organized
• Willingness to learn and grow in IT
• Prior IT or customer service experience preferred

Preferred (Not Required)

• CompTIA A+ certification
• Experience with ticketing systems or remote support tools
• Familiarity with networking concept, * Opportunities for growth and training
• Team-oriented environment
• Hands-on experience with multiple technologies

Pulled from the full job description

• Paid time off