French Speaking Software Support Consultant

The RoleAs one of our Software Support Consultants, you will be the trusted expert our French and English-speaking customers rely on. This is more than a traditional support role, you will develop deep product expertise and provide high-quality technical advisory support.Working within our multilingual support team, you will:* Provide expert guidance and resolve complex software queries via our in-house Ticket Management systems* Investigate back-end data issues using Microsoft SQL, including writing and executing basic queries and updates* Diagnose software bugs and collaborate with the development team to deliver long-term solutions* Develop a strong understanding of customer workflows to anticipate needs and improve user experience* Document insights and share knowledge across teams to continuously enhance service delivery* You will combine technical ability with empathy, ensuring customers maximise the value of our software suite.

You should apply if:* You have previous experience in a customer-facing support role, ideally within a software or technical environment* You are fluent in both French and English (written and verbal)* You are confident using Microsoft SQL and comfortable writing and executing basic queries and updates* You enjoy diving into the details to solve complex technical issues* You are empathetic, patient, and able to explain complex concepts in simple terms* You thrive in a fast-paced environment and take ownership of problems* You have a genuine interest in technology and continuous learningDesirable Skills* Knowledge or understanding of the ITIL framework* Experience working within structured service management environments* A proactive, investigative mindset

Why Work at MCSWe're proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction. Benefits* Competitive salary* 22+ days annual leave (rising to 25 days after 5 years' service)* Flexible benefits* Contributory Pension Scheme* Training budget to support your development* Private health insurance after 6 months* Fully equipped kitchen with free drinks provided* Opportunity to work remotely* Free on-site parking* Team activities/company events* Employee Assistance Programme - access to a free 24 hour confidential helpline as you face life, work and health concerns

The CompanyAt MCS Rental Software, we're passionate about helping rental businesses grow. It's a family-owned and managed company. With over 40 years of expertise, we provide cutting-edge rental management software, cloud solutions, and responsive technical support to companies around the world. Join our mission to empower the rental industry through smart technology and outstanding service.