Amazon Connect / AWS Contact Center Architect

Job SummaryWe are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.Key ResponsibilitiesDesign and implement Amazon Connect architecture and end-to-end contact center solutionsDevelop and manage contact center workflows including IVR design and call routing strategiesIntegrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutionsWork on CRM integrations with platforms like Salesforce and ServiceNowImplement telecom-based solutions using SIP, VoIP, and PSTN technologiesBuild automation solutions using Infrastructure as Code (Terraform and CloudFormation)Support CI/CD pipelines and deployment automation for cloud-based applicationsCollaborate with stakeholders to gather requirements and deliver technical solutionsEnsure best practices in software engineering, solution architecture, and system designMandatory SkillsStrong hands-on experience with AWS Infrastructure (IaaS)Expertise in CI/CD architecture and DevOps practicesServiceNow ITSM implementation experienceStrong understanding of SOA and Microservices-based architectureExperience in software engineering and solution design architectureHands-on experience with Amazon Connect and AWS Contact Center solutionsKnowledge of AWS services: Lambda, API Gateway, IAM, CloudWatchGood to Have SkillsSalesforce Marketing Cloud / Campaign Operations experienceServiceNow ITOM, Event Management, and Functional TestingAdvanced ServiceNow module knowledge (ITSM and other modules)Hands-on experience with Terraform and CloudFormationExperience in CRM integrations and enterprise contact center ecosystemsSoft SkillsStrong problem-solving and analytical skillsExcellent stakeholder communication and collaboration abilitiesAbility to work in a fast-paced, enterprise-scale environment Mandatory Skills : AWS Iaas, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture Good to Have Skills : Salesforce Marketing Cloud Campaign Operations, ServiceNow(ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Terraform