Infrastructure Analyst

We're looking for an Infrastructure Analyst to join our established team within CBS, playing a key role in keeping our services running smoothly and our users supported. As an Infrastructure Analyst, you'll be right at the heart of our service operations. You'll take ownership of incidents, solve problems, and help us continuously improve the way we work. Your day-to-day will include:

• Independently troubleshooting and resolving product and end-user service incidents
• Knowing what needs attention now and prioritising tasks accordingly
• Creating and maintaining clear, accurate technical documentation that helps the whole team succeed
• Delivering services in line with agreed SLAs, supporting the overall success of the service team
• Escalating to our Infrastructure Engineers when needed-and learning from them along the way

Alongside your technical work, you'll be a trusted team member, offering support and guidance to users, peers, and colleagues across the business. You'll be joining an experienced, supportive team where your ideas for improvement are welcomed, your contribution matters, and your development is encouraged. If you're looking to grow your infrastructure skills while making a real impact, this is a great place to do it. This role is based in Coventry, with a requirement for the successful candidate to be on-site 3 days a week. Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

You're curious, motivated, and ready to get stuck in. You'll have a self driven attitude and a genuine willingness to learn and embrace new technologies. The ability to thrive in a fast paced environment without losing attention to detail, a positive and flexible mindset, helping you meet your own objectives while supporting others. You'll take pride in delivering quality work, on time, and to a high standard and you don't need to know everything-but you do need the drive to keep learning. For this role you'll need to have: You'll have hands-on experience with Microsoft technologies and enjoy working across the modern end-user computing landscape, including:

• Strong knowledge of Microsoft products:

• Windows 11

• Office 365, including mobility features

• SCCM - creating and troubleshooting packages, programs, task sequences, and applications

• Microsoft Defender and BitLocker

• Knowledge or practical experience with Intune, our Mobile Device Management (MDM) tool

• Confidence working with Active Directory, including managing GPOs and securing endpoints through group policies

• Familiarity with ServiceNow for incident, request, and service management

Experience in these areas would be helpful:

• Previous knowledge or experience of working in line with ITIL v4 practices is desirable

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. Flexibility and why it matters