Software Support Specialist

A well-established South Florida automotive technology company is seeking a Technical Support Specialist to join its growing support and development team. This position supports dealership software systems used by automotive dealerships nationwide and serves as the first point of contact for users requiring technical assistance.

This is not a programming position. However, candidates must possess strong technical aptitude, logical reasoning skills, troubleshooting abilities, and the ability to clearly communicate technical information to users.

This is a full-time onsite position in Miami Lakes, Florida. Candidates must currently reside in Miami-Dade or Broward County.

Schedule & Availability Requirements

This position supports dealership sales hours, including evenings and weekends. Candidates must have flexible availability, including Saturday and Sunday coverage.

Support coverage hours are:

• Monday-Saturday: 9:00 AM - 9:00 PM
• Sunday: 10:00 AM - 6:00 PM

Schedules are coordinated among the support team and may include a mix of day, evening, weekday, and weekend shifts.

Responsibilities

• Serve as the first point of contact for users experiencing software-related issues
• Respond to incoming support tickets and troubleshoot basic software and system issues
• Escalate technical issues to Development or IT teams when appropriate
• Maintain ongoing communication with users regarding ticket status and issue resolution
• Document issues clearly and accurately within the ticketing system
• Assist with identifying recurring issues and communicating trends to the development team
• Collaborate closely with software developers, IT staff, and business teams in a fast-paced environment
• Deliver excellent customer service while managing multiple support requests simultaneously

• Strong technical troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Ability to logically analyze software-related issues and communicate solutions clearly
• Comfortable working with web-based applications and software systems
• Ability to multitask and prioritize in a fast-paced support environment
• Must currently reside in Miami-Dade or Broward County
• Ability to work onsite full-time in Miami Lakes, Florida, * Prior experience in technical support, software support, helpdesk, IT support, or SaaS support environments
• Experience working with ticketing systems such as Jira, Trello, Zendesk, or similar platforms
• Familiarity with software development workflows or agile environments is a plus
• Experience supporting internal users or business applications preferred

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * $45,000 annual salary
• Health, dental, vision, life, and disability insurance
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee discounts, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

This company is a stable and growing leader in the automotive technology industry, developing dealership management systems and software solutions used by dealerships across the United States. The environment is collaborative, fast-paced, and technology-driven, with strong opportunities for growth and learning.