Azure focused IT Engineer

• Provide first and second line support to the teams across our organisation using ITIL (IT Infrastructure Library) incident management methodologies in FreshService ITSM (IT Service Management) tool.
• Be the first point of contact for support tickets, triaging as appropriate, coordinating 3rd line problems with Developers, Business Analysts, and third parties to ensure issue are resolved or escalated in a timely fashion.
• Lead and provide support for our Azure infrastructure estate ensuring its performance and security exceeds our business defined Non-Functional Requirements.
• Be the organisations champion for Azure best practice, ensuring that continuous improvement of our Azure Estate is a fundamental part of the role
• Support and assist the wider IT team in day-to-day operations, sharing knowledge and skills as required.
• Maintain our Windows desktop estate and onsite physical infrastructure including VPN (Virtual Private Network) configuration.
• Design and take ownership of monitoring tools including Azure Sentinel, incorporating our Azure BCDR (Business Continuity Disaster Recovery)
• Oversee system security including Azure RBAC (Role based access control), PIM (Privileged Identity Management) & PAM (Privileged Access Management), Microsoft 365 security investigations and mitigations and access reviews.
• Administer systems including Azure, Microsoft 365, ERP (Enterprise Resource Planning), CloudFlare and others ensuring appropriate backup and security is in place.
• Keep up to date on existing and emerging technologies.
• Act as Change Manager alongside the IT operations manager, ensuring the process is fit for purpose and adhered to by the IT team and wider organisation using digital services

Our values and behaviours Our values and behaviours set out how we work. Everyone is expected to behave in a respectful and inclusive way.

Behaviours

• Leading the way
• Working as one team
• Being a business
• Focusing on people, including those with lived experience of social work and registered social workers
• Embracing change
• Respecting each other

Values Our values help us by:

• Providing a framework for work relationships and how we treat each other
• Providing a framework for customer service
• Providing a framework for achieving our vision and increasing the effectiveness of our organisation
• Creating an environment that promotes job satisfaction and emotional safety

By sharing our values, you will contribute to our culture and make this a great place to work., Team: The IT team is small but a highly efficient team who work together, and where necessary, identify and fill skills / resources gaps to achieve results. You will be critical to the successful delivery of our IT operations which is to configure, monitor, and control the IT services and IT infrastructure both physical and virtual., As our IT operations technician your role will be split across two main disciplines; 1. IT support for users, physical and virtual devices, and infrastructure and 2. The ongoing maintenance and continuous development of the Azure tenant and infrastructure.

Microsoft and or Azure Fundamentals - but not essential, 1. Knowledge of Microsoft 365, Azure AD, Endpoint Manager, Microsoft Office applications desktop and web and Microsoft Surface devices.

2. Knowledge of managing an Azure infrastructure estate including networking, security, and configuration and at least certification in Azure Fundamentals AZ-900
3. Enthusiasm to learn new technologies.
4. Ability to work under pressure and to demanding timescales with the ability to prioritise workloads appropriately.
5. ITIL Foundation Certificate v3 or above.
6. Excellent organisation and time management skills.
7. Ability to work cross-organisationally, working well with others and responding positively, creatively, and supportively to a variety of colleagues while maintaining high and consistent standards.
8. The ability to work on your own initiative and demonstrate flexibility.
9. A positive attitude to problem solving.
10. A strong team player who enjoys working collaboratively and building relationship with colleagues, partners, and other stakeholders across all levels to deliver results.
11. Commitment to continuous service improvement in suggesting and implementing more efficient ways of working and in learning and following improved ways of working.
12. A demonstrable commitment to equality and diversity in service delivery.