Service Manager - Cloud And Infrastructure...

Our client is seeking a hands-on Team Lead who will transition into an IT Manager upon full-time conversion. This role combines technical execution with leadership responsibilities, overseeing a team of seven individual contributors while remaining actively engaged in day-to-day operations.

The team supports a highly diverse environment including on-premises infrastructure, Azure and AWS cloud platforms, VMware/ESX, Linux systems, and enterprise disaster recovery and colocation operations. Core responsibilities include infrastructure support, patching, maintenance, and ensuring overall platform reliability and performance., The IT Service Manager - Cloud & Infrastructure Operations is responsible for delivering reliable, secure, and scalable infrastructure and cloud services. This role oversees daily operations of shared technology platforms supporting enterprise applications and business services.

Acting as both a technical leader and people manager, this individual partners closely with architecture and engineering teams to shape strategy, influence design, and drive operational excellence across cloud, on-prem infrastructure, networking, and security domains.

Key focus areas include team leadership, service reliability, capacity planning, vendor management, and continuous service improvement to enhance performance, customer satisfaction, and cost efficiency.

Key ResponsibilitiesLeadership & Strategy

• Help develop and implement policies, procedures, and standards for Cloud & Infrastructure Operations

• Operate with a high degree of autonomy while collaborating across IT teams

• Contribute to technical strategy, roadmap planning, and architecture-level decision-making

• Drive improvements in system resilience, monitoring, and control frameworks

• Serve as a senior technical mentor and thought leader across engineering and operations

Team Management

• Lead, mentor, and develop a team of 7 infrastructure professionals

• Manage daily operations including workload distribution, priorities, and performance

• Support hiring, training, employee development, and workforce planning

• Ensure effective resource allocation to meet business objectives

• Foster a collaborative, high-performance team environment

Service Reliability & Operations

• Ensure high availability and performance of infrastructure and cloud services

• Proactively monitor systems and resolve issues to minimize downtime

• Apply ITIL best practices and track KPIs for operational performance

• Lead incident response and drive root cause analysis and resolution

Process Improvement & Delivery

• Identify opportunities to improve operational efficiency and service quality

• Standardize and document procedures for consistent execution

• Implement automation and modern tooling to optimize operations

• Support implementation of new technologies and infrastructure solutions

• Track and report on KPIs and SLAs

Vendor & Stakeholder Management

• Manage relationships with vendors, contractors, and internal stakeholders

• Ensure third-party services meet performance and compliance standards

• Serve as escalation point for platform-related issues

• Participate in vendor negotiations, contract management, and cost control

• Bachelor's degree in Information Technology, Computer Science, or related field

• 5+ years of IT operations experience, including 2+ years in a leadership role

• Hands-on experience supporting both on-prem and cloud environments

• Familiarity with ITSM frameworks (ITIL preferred)

Technical & Professional Skills

• Strong leadership and team management abilities

• Experience with VMware, Azure, AWS, Linux, and enterprise infrastructure

• Excellent problem-solving and analytical skills

• Strong communication and stakeholder management skills

• Ability to manage multiple priorities in a fast-paced environment

• Understanding of regulatory and compliance requirements

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.