IT & Operations Coordinator

Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don't just install and service HVAC systems-we build systems and processes that drive a high-performing operation. If you enjoy solving problems, working with data, and making a real impact on how a business operates-from the office to the field-this role is for you. What You'll Do

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

Build AI-Powered Micro Tools

• Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff

• Translate operational pain points into working prototypes - not decks, actual tools

• Identify automation opportunities by spending time with each team

• Document tools so non-technical staff can use and maintain them

Own Systems & Administration

• System Reconciliation - identify mismatches and maintain data accuracy

• Manage ServiceTitan users: onboarding, roles, permissions, and settings

• Administer company cell phones - setup, assignments, and troubleshooting

• Monitor and triage MSP helpdesk tickets - track open issues, follow up on resolution timelines, and escalate when needed

• Support testing and rollout of system updates and integrations

Reporting & Operations Support

• Build and maintain Excel and Power BI reports for leadership

• Validate and clean data across systems; document SOPs as they evolve

• Work directly with dispatchers, techs, and managers on real-world workflow problems

• Hands-on experience with Python, SQL, or similar - enough to build and maintain simple tools

• Active AI tool user (ChatGPT, Claude, Copilot, etc.) - not just awareness, actual workflow integration

• Sharp attention to detail - you catch the mismatch before it causes a problem

• Clear communicator across technical and non-technical audiences

• Self-directed - you can be handed a problem with no playbook and figure it out

• Proficient in Excel; willing to learn Power BI

Strong Advantages

• ServiceTitan or similar field service platform experience

• Salesforce or CRM familiarity

• Built internal tools, automations, or micro apps - side projects count

• REST APIs, Power Automate, or Zapier exposure

• Mobile device or IT asset administration experience Requirements:

Eligibility Requirements

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.