IT Support Specialist

The Sherwin-Williams Company
Gahanna, United States of America
22 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 70K

Job location

Gahanna, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Azure
Network Connections
Remote Access Technology
Remote Desktop Services
SharePoint
Microsoft InTune
Casper Suite
Laptops

Job description

  • Provide technical support to end users
  • Mostly on-site support at 2 of our offices
  • Diagnose and resolve issues related to:
  • Workstations, laptops, mobile devices
  • Operating systems, Windows and macOS
  • Microsoft 365, Exchange Online, Teams, SharePoint
  • Network connectivity, copiers/printers, and remote access
  • Document incidents and resolutions, escalate when needed
  • Identify recurring issues, recommend improvements or automations
  • Assist with staff onboarding / offboarding: equipment, accounts, access
  • Configure and manage devices using mobile device management platforms
  • Participate in projects such as upgrades, deployments, and refreshes
  • Support IT security best practices; occasional on-call support, Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the ri…
  • 7 days ago

Requirements

  • IT support
  • Self-starter
  • Great communication
  • Remote Desktop Protocol
  • Escalation-level troubleshooting
  • Able to work with minimal oversight
  • M365, Exchange, Azure, Jamf, Intune

Benefits & conditions

  • Competitive salary
  • Tuition Reimbursement
  • Mission-driven organization
  • 29 PTO days + paid holidays
  • Meaningful, purpose-driven work
  • Long-established, financially stable
  • HSA/medical, dental, vision, life insurance
  • Growing organization with continued expansion
  • Organization makes a real impact in people's lives
  • Collaborative environment with open communication
  • Compassionate, supportive, and team-oriented culture
  • Retirement plan with company contributions and matching
  • Strong emphasis on employee recognition and appreciation
  • Opportunities for advancement, training, and career development
  • Generous PTO, paid holidays, wellness programs, employee assistance
  • Stable, established organization with a long track record of community service

About the company

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