Senior Systems Engineer

• Provide timely and effective technical support to end-users for desktop hardware, software, and peripheral issues, both in-person and remotely.
• Manage the end-to-end device lifecycle including enrolment, provisioning, configuration, patching, compliance, and decommissioning.
• Design, build, and maintain standardized configurations, baselines, and policies using MDM tools.
• Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux), productivity software (Microsoft 365, etc.), and other business-critical applications.
• Deploy and manage software using deployment tools.
• Perform regular system updates, patches, and security configurations to ensure a secure desktop environment.
• Document all support tickets and solutions in our help desk system.
• Manage printers, meeting room HW, and other IT equipment.
• Assist with IT asset management, including tracking inventory and managing the lifecycle of hardware.
• Collaborate with other IT teams to resolve complex issues and contribute to infrastructure projects.
• Create and maintain user guides and knowledge base articles to empower end-users.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * A bachelor's degree in information technology or a related field, or equivalent practical experience.

• Proven experience in a desktop support or IT help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365 administration (e.g., Exchange Online, SharePoint, Teams).
• Familiarity with Entra ID, Active Directory, and user account management.
• Experience with remote desktop tools and ticketing systems.
• Excellent problem-solving skills and a strong attention to detail.
• Exceptional communication and interpersonal skills, with a patient and customer-service-oriented approach.
• Ability to work independently and as part of a team
• Ability to travel is a plus