IT Support Technician

Hereford Computer Services
Hereford, United Kingdom
20 days ago

Role details

Contract type
Temporary to permanent
Employment type
Part-time / full-time
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
£ 24K

Job location

Remote
Hereford, United Kingdom

Tech stack

Microsoft Word
Microsoft Excel
Microsoft Windows
Microsoft Active Directory
Domain Controllers
Microsoft Outlook
Hard Disk Drives
File System Permissions
Virtual Private Networks (VPN)
Microsoft Office
Windows Server
Networking Cables
Office Suite
Remote Access Technology
SharePoint
Software Engineering
TeamViewer
Virtual Local Area Networks
Wireless Access Point
Wireless Networks
Wi-Fi Technology
Network Routers

Requirements

Do you have a valid Driving License license?, Do you have experience in Technical support?, Do you have a GCSE?, We supply IT support services to home and small businesses in and around Herefordshire and the surrounding counties. The successful applicant will be required to supply 1st and 2nd line IT/helpdesk support to our clients, so a good telephone manner is required. In addition to helpdesk support, you may be required to attend a site, and so a clean UK driving licence is essential. The position will be offered as a part-time (temporary, leading to full time) or a full time permanent post initially, with hours and pay to be discussed.

It is essential to have a good knowledge of, and ideally experience with, the following:

  • Microsoft / Office 365 admin / EntraID (adding users, domains, exchange mail migration, sharepoint, security etc.)
  • Office applications including, Word, Excel, Outlook, Sharepoint, Teams
  • Windows 10/11/Server
  • Team Viewer remote access and monitoring
  • General helpdesk troubleshooting duties

It is advantageous if you have knowledge or experience with:

  • Windows server 2016 - current (adding users, creating shares, file permissions)
  • Domain controller active directory, group policy
  • Draytek router experience / knowledge
  • Wired and wireless networks, access points, routers, point to point
  • VLAN, VPN, Remote access / sites

The successful applicant should be able to demonstrate the following personal qualities;

  • Be able to work independently and as part of a team
  • Be self motivated and use own initiative
  • Good attendance and time keeping
  • Handling telephone calls and prioritising jobs
  • Excellent communication skills

It would be beneficial to also have experience with hardware and software repairs which may include;

  • Installing Windows
  • Removing viruses
  • Upgrading hardware
  • Replacing faulty components such as, hard disk drives, memory, laptop screens and PSUs
  • Cloning systems
  • Troubleshooting, operating systems and software issues
  • Experience with network cabling and Wifi installations, * GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (preferred)
  • Technical support: 1 year (required)

Benefits & conditions

Job Types: Full-time, Part-time, Permanent

Pay: £18,000.00-£24,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Work from home

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