IT Support Specialist

As an IT Support Specialist, you will be the first point of contact for IT-related incidents and service requests, providing effective first-time resolution wherever possible and working closely with wider IT teams and third-party suppliers to ensure timely resolution of more complex issues. This role offers an excellent opportunity to develop your technical expertise, problem-solving skills, and customer service capability within a global organisation., * Act as the first point of contact for internal IT customers via the Service Desk, providing friendly, clear and professional support

• Log, prioritise, manage and resolve incidents and service requests
• Resolve a high percentage of issues at first contact, escalating appropriately where required
• Provide 1st and 2nd line support across Windows, macOS and Linux desktop environments
• Support users with Microsoft 365, collaboration tools, and common desktop applications
• Perform user account administration and access management (e.g. Active Directory and M365)
• Support mobile devices including iOS and Android
• Assist with audio-visual and meeting room support
• Work closely with internal IT teams and external suppliers to deliver solutions
• Manage IT hardware assets throughout their lifecycle, including laptops, peripherals and mobile devices
• Order, prepare and deploy IT equipment for new and existing users
• Support onboarding and offboarding activities, including account creation, equipment setup and basic inductions
• Maintain accurate documentation, knowledge articles and asset records within IT systems, Export control restrictions based upon applicable laws and regulations would prohibit candidates who are nationals of certain embargoed countries from working in this position without Cirrus Logic first obtaining an export license. Candidates for this role must be able to access technical data without a requirement for an export license. We are unable to sponsor or obtain export licenses for this role. At Cirrus Logic, we believe that diversity drives innovation, and we are committed to encouraging an open and collaborative culture where different approaches, ideas, and points of view are respected and valued. We aim to promote a workplace where everyone can contribute irrespective of race, colour, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.

Do you have experience in macOS?, * Degree in Computing or a related discipline or equivalent practical experience in IT support

• Previous experience in a 1st and/or 2nd line IT support environment
• Good working knowledge of Windows and macOS desktop support
• Exposure to Linux desktop support (desirable)
• Experience supporting Microsoft 365 and common desktop applications
• Basic understanding of Active Directory and user account management
• Experience supporting mobile devices (iOS and Android)
• Familiarity with AV / meeting room technology
• Strong customer service and communication skills, with the ability to explain technical issues clearly
• Logical problem-solving ability and attention to detail
• Good time management skills, with the ability to manage multiple tickets and priorities

This position is based in our Edinburgh office. Candidates must live within a commutable distance or be willing to relocate.

For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn't do it without our extraordinary workforce - and that's where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career! This exciting opportunity sits within our IT Department, where you will play a key role in delivering a high-quality, customer-focused IT support service to Cirrus Logic users across the globe.