IT Support Technician - First Line Onsite: Immediate Start

Are you a tech-savvy problem solver who thrives in dynamic environments? We're looking for an experienced T1 / First Line IT Technician to join our team and hit the ground running.

In this role, you'll provide onsite First Line IT support across multiple schools within approx. one hour commute to SL9, helping staff keep systems running smoothly and ensuring our customers receive the excellent service they expect. You'll be part of a forward-thinking, rapidly growing IT company headquartered in Wolverhampton.

Duties:

• Provide technical support and troubleshooting for computer hardware, software, and network-related issues

• Install, configure, and maintain computer systems and peripherals

• Set up and manage user accounts and access permissions

• Monitor and analyse network performance, including VPN, LAN, DNS, and Firewall

• Collaborate with team members to resolve IT issues and implement solutions

• Document and track support tickets using our ticketing system, Freshdesk

• Assist with software installations and updates

• Conduct regular system maintenance tasks, such as backups and updates

• Attending school following a daily schedule and providing hands-on IT support and advice to our customers.

This role offers a variety of experiences, and no two days are the same.

Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Azure/Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software), providing face to face support on issues such as Cyber Security, Data Protection, Accessibility, and documenting and tracking support tickets using our ticketing system, Freshdesk., PLEASE NOTE: Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your routine duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings.

Do you have a valid Driving License license?, Do you have experience in VPN?, * Relevant level 3 industry specific qualification

• Demonstrable working knowledge of InTune
• Demonstratable experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
• Strong analytical and problem-solving skills to diagnose and resolve technical issues
• Proficiency in computer hardware setup, configuration, and troubleshooting
• Knowledge of network protocols, VPNs, LANs, DNS, and Firewalls
• Excellent communication skills to effectively assist users with technical problems in a way that respects our values and ethos
• Resilience, compassion, flexibility and ability to work independently as well as collaboratively in a team environment
• Minimum two years of experience working in a Second Line IT support role
• Methodical and well organised
• Full UK driving licence with no more than 3 penalty points and access to own vehicle
• Right to work in the UK
• Wiling to commute - the school based in Gerrards Cross. Before applying please ensure you are within a one hour commutable distance to SL9

What we'd love

• Experience working in an education setting
• Experience working in an MSP (Managed Service Provider)
• Familiar with a structured, fast-paced, and professional working environment

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Bereavement leave
• Employee assistance programme
• Additional leave
• Company pension, * Competitive salary, with a yearly review and structured pay scales
• 23 days annual leave plus bank holidays
• Additional sick pay
• Health Cash Plan - with contributions towards dental, and optical expenses as well as a host of other benefits.
• Contributory Pension Scheme
• 24/7 Employee Assistance Programme
• Training and career progression
• Discounts on gym memberships, Apple products, cinema tickets etc.
• Uniform provided
• Salary sacrifice electric vehicle scheme
• Microsoft Surface Laptop

Our values

Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.

Are you looking for a dynamic role where you can shape the future of a rapidly growing Managed Service Provider? At Concero, we're passionate about leveraging cutting-edge technology and delivering outstanding customer service. We're also committed to creating a workplace that values your input, encourages innovation, and actively drives positive change. If you're excited by the potential of emerging technologies and want to be part of a team that's paving the way forward, we want to hear from you so send us your CV and a covering letter today! As an equal opportunities employer, we celebrate diversity and encourage everyone to bring their authentic selves to work. We are dedicated to maintaining a workplace where regardless of background, all team members and those who have contact with our Company are free from discrimination, and are given the space to thrive. We are also proud proud to support veterans through our commitment to the Armed Forces Covenant. Important Conditions Please note that this role is subject to conditions: As an IT service provider that works closely with schools, we are dedicated to protecting children from harm and adhere to strict safer recruitment practices. We believe that each role involves engaging in regulated activity, as defined in the KCSIE 2026, and as such, all applicants will undergo a comprehensive vetting process. This process includes safeguarding and pre-employment checks, such as an enhanced DBS with a children's barred list check, qualification checks, two satisfactory reference checks, a full employment history check (with explanations for any gaps), medical fitness, right to work and identity checks. We may defer the start date if the relevant checks are not completed by the specified start date. Before the interview, shortlisted candidates will be required to disclose why they may not be suitable to work with children, and we may conduct an online search as part of our due diligence. After a successful appointment, applicants must complete mandatory training and continue to do so regularly to maintain our commitment to safeguarding children. Compliance with our safeguarding measures is a condition of employment for all team members. The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it and have access to suitable transport for work.