Technical Support Advisor (Days)

You will play a key role in delivering exceptional technical assistance to our valued customers. Working a day's shift pattern between 8.00am and 6.00pm (7.5 hours per day)., * Be an integral part of the team, providing Network & UC support services to our wide range of customers

• Develop your skills, knowledge, and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms
• Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet, and Juniper
• Triage and investigate incidents, managing these through to resolution.
• Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience

Do you have experience in Network monitoring?, * Exposure to a Network Operational Centre, IT, or ISP support environment

• Understanding of monitoring tools and protocols (ICMP, SNMP)
• Experience of supporting Firewall technologies
• Network or unified communications diagnostic skills
• Able to assess faults, prioritise, respond, and escalate accordingly
• Ability to collate and interpret data from various sources
• Understanding of Network Monitoring Concepts and management tools
• Basic knowledge of the OSI Model, switching and routing technologies

Pulled from the full job description

• Referral programme
• Employee discount
• Sick pay
• Bereavement leave
• Life insurance
• Free parking
• Company pension, Job Types: Full-time, Permanent

Pay: From £24,804.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Digital Space is a leading UK provider of managed IT services, offering expert solutions in Connectivity, Cloud & Hosting, Unified Communications, Security, and IT Support. With service hubs in Newark and Telford, we support well-known customers across industries like Hospitality, Retail, Government, Manufacturing, and Finance - including brands like Motor Fuel Group, JD Weatherspoon's and St John Ambulance. Over 80% of our colleagues work directly with customers and enjoy ongoing training, flexible working, health and wellbeing benefits, and regular company incentives. We're growing fast and always on the lookout for talented people. If you're ready for your next challenge, we want to hear from you!