User Support Specialist - Police Department

Do you have a valid Driver's License license?, Do you have experience in Windows?, The City of Phoenix Police Department's Information Technology Bureau (ITB) is seeking energetic and customer service driven applicants with a passion for technology to fill a User Support Specialist vacancy with the Service Delivery Team's ServiceDesk Support group. The position will provide first line end user technical support for all desktop, MDC (Mobile Data Computers), software, and all other computer-related hardware peripherals. Applicants must display technical expertise with Microsoft operating systems, Microsoft Office applications, remote desktop tools, account management tools, and use of both desktop and laptop computers., * Proficient IT troubleshooting skills.

• IT service desk support skills.
• Ability to work second/third shift.

Knowledge of:

• Network Infrastructure.
• CAD (computer-aided dispatch).
• RMS/CLIPS., * Two years experience working in customer service, computer operations, production control or providing technical support for computer users in an organization.
• An equivalent combination of related experience and education may be considered.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, The minimum qualifications listed above, plus experience with/n:
• Active Directory (AD), Windows 10/OS X Desktop Operating Systems, Android, and iOS.
• Microsoft Office (Word, Outlook, Excel).
• Diagnosing technical problems and recommending solutions to the end user.
• Providing customer service via phone support.

4.14.1 out of 5 stars 200 W Washington St FL 11, Phoenix, AZ 85003 $26.83 - $37.76 an hour - Full-time, Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance, Pay Range: $26.83 to $37.76 per hour.

Hiring Range: $26.83 to $35.96 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 346. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page., A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions,

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period..
• Federal Student Loan Forgiveness offered through Savi