Desktop Support Technician

We are looking for a seasoned Helpdesk Technician who does more than just close tickets. We need a technical professional who understands that behind every workstation is a person trying to do their job. You won't just be managing "endpoints" - you'll be ensuring our clients can work efficiently and feel supported.

This is a dynamic, in-person role that combines high-level remote troubleshooting with on-site visits to client locations. If you are someone who takes immense pride in your work and enjoys the variety of solving complex technical puzzles while building real relationships, we want to hear from you., * Remote help desk support (users / computers / devices)

• On-site deployments of new desktop / laptop computers
• On-site deployments of peripherals (monitors, printers, phones, etc.)
• Installation and troubleshooting of client line-of-business applications
• Installation and troubleshooting of Office 365 applications and services

Do you have a valid Driver's License license?, Do you have experience in Technical writing?, Technical skills can be taught, but character is foundational. We are looking for:

• True Empathy: You genuinely care about helping people and can turn a stressful technical outage into a positive customer experience.
• Radical Ownership: When you take on a task, you see it through to the end. You don't just "try" to fix things; you own the outcome.
• Meticulous Attention to Detail: You catch the small things before they become big problems.
• Big-Picture Thinking: You understand how a single server setting or printer error impacts a client's entire business operations.
• Collaborative Spirit: You are a dedicated team player who shares knowledge and supports your colleagues to ensure the team succeeds together.

Technical Requirements & Skills

• Experience: Minimum of 5 years in a professional IT support or helpdesk environment.
• OS Expertise: Advanced support of Windows desktop environments (Windows 10/11).
• Infrastructure: Proven experience managing Active Directory (Users, Groups, Permissions).
• Policy Management: Strong working knowledge of Group Policy (GPO) creation and management.
• Hardware: Expertise in network printer support, including configuration, driver management, and hardware troubleshooting.
• Documentation: You excel at technical writing and documentation. You believe that a task isn't finished until the process is documented for the rest of the team., * 5 years of help desk support in Windows domain environments
• Ability to setup new desktop/laptop PCs (rebuild / image)
• Experience with PSA/RMM tools and help desk ticketing systems
• Experience with Office 365 Services and Applications

Desired Qualities:

• Excellent written, verbal and interpersonal skills
• Conscientious approach to client and office relationships
• Desire to be a part of our successful continued growth
• Someone who truly enjoys helping others

Work Environment

This is a local, in-person position. You will have a consistent home base but will also spend time in the field visiting various client environments. A valid driver's license and reliable transportation are required for local travel., * Do you have reliable transportation?

Pulled from the full job description

• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

* Are you a US Citizen? (By law, we can only hire US Citizens, as we support many law enforcement agencies)